Service Manager

1 month ago


Mold, Flintshire, United Kingdom Trek Recruitment Ltd Full time

Job Title: Service Manager - Fire and Security

Location: Mold, Flintshire

Job Type: Permanent, Full Time

We are seeking an experienced Service Manager to lead our Fire and Security team. As a key member of our operations team, you will be responsible for managing a team of field-based engineers, ensuring excellent customer service, and driving business growth.

Key Responsibilities:

  • Manage a team of engineers to deliver exceptional customer service and meet business targets.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Monitor and report on key performance indicators (KPIs) to ensure business growth and improvement.
  • Manage stock, equipment, and fleet to ensure efficient operations.

Requirements:

  • Proven experience in managing a team of engineers in the fire or security industry.
  • Strong attention to detail and commercial awareness.
  • Good grasp of Microsoft and CRM systems.
  • Full UK driving licence.

What We Offer:

  • 25 days of annual leave + Bank Holiday
  • Private medical insurance
  • Regular team-building events
  • Christmas bonus
  • Continuous training and development opportunities
  • Progression opportunities within the company
  • Laptop, mobile phone, and uniform provided


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