Service Manager
1 month ago
Job Title: Service Manager - Fire and Security
Location: Mold, Flintshire
Job Type: Permanent, Full Time
We are seeking an experienced Service Manager to lead our Fire and Security team. As a key member of our operations team, you will be responsible for managing a team of field-based engineers, ensuring excellent customer service, and driving business growth.
Key Responsibilities:
- Manage a team of engineers to deliver exceptional customer service and meet business targets.
- Develop and implement strategies to improve customer satisfaction and retention.
- Monitor and report on key performance indicators (KPIs) to ensure business growth and improvement.
- Manage stock, equipment, and fleet to ensure efficient operations.
Requirements:
- Proven experience in managing a team of engineers in the fire or security industry.
- Strong attention to detail and commercial awareness.
- Good grasp of Microsoft and CRM systems.
- Full UK driving licence.
What We Offer:
- 25 days of annual leave + Bank Holiday
- Private medical insurance
- Regular team-building events
- Christmas bonus
- Continuous training and development opportunities
- Progression opportunities within the company
- Laptop, mobile phone, and uniform provided
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