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Senior Housing Operations Manager

1 month ago

Mold, Flintshire, United Kingdom Vetro Recruitment Full time

Job Role: Supported Housing Service Manager

Location: Mold

Hours: Full Time

Salary: £31,000 - £35,000 DOE

Benefits:

  • 33 days annual leave, raising to 38 with service, company pension scheme plus a great benefits package
  • Birthday day off
  • Comprehensive Training Package including scheduled ongoing face-to-face training and CPD planning
  • Plenty of opportunities to maximise earnings and career development
  • Perk Box and Cycle to Work Scheme
  • Enhanced disclosure cost coverage

Responsibilities:

  • Responsible for ensuring high-quality care, support, and accommodation to people
  • Ensure the homes are compliant with County Council requirements by monitoring quality, evaluating performance, and developing action plans to allow for areas for improvement to be addressed
  • Complete 6 monthly quality of care reports and submit to the business manager/directors
  • Compile reports to support responsible individual visits to the service ensuring compliance with all legislation relevant to the home
  • Audit documentation
  • Provide support, guidance, knowledge, experience, and assistance to your team
  • Support with and oversee any HR-related issues
  • Participate in inspections and assist with compliance issues and actions
  • Update and maintain company policy and procedures and ensure these are followed by employees through audit analysis and observations
  • Audit staff-related documents such as staff files
  • Carry out supervision and appraisals
  • Provide mentoring to the team to help develop their skills and identify areas that require strengthening

Requirements:

  • Significant operational experience in a care environment working with all levels of staff and management
  • Level 5 Diploma in Leadership and Management for Adult Care
  • Experience as either a Home Manager, Service Manager, or RI in adult residential or housing service
  • Demonstrate the ability to manage emotionally challenging situations, and be a team player with experience in support work in supported housing service
  • Have a high level of personal resilience and emotional and social intelligence