Operations Manager
2 weeks ago
V7 Recruitment is seeking an experienced Engineer Service/Operations Manager to lead a team of field-based Fire & Security Engineers in the North Wales/Cheshire region.
Key Responsibilities:
- Develop strong relationships with customers, focusing on customer service, retention and growth
- Manage, motivate and support field engineers directly
- Distribute and allocate work, ensuring completion within agreed timescales
- Monitor and report weekly on key deliverables and KPI's in line with our NSI and BAFE accreditations and business targets
- Resolve all customer queries promptly, ensuring delivery of the highest standards of service
- Monitor materials and equipment, ensuring stock levels are correct
- Manage fleet, ensuring adherence to standards and maintenance schedule
- Liaise with suppliers to ensure best price practice and stock availability
Person Specification:
- Proven experience of hands-on direct management of a team of Engineers or similar on a day to day basis - ideally gained within the fire protection or security industry
- Highly driven and motivated, with the ability to multitask daily
- Attention to detail is a key part of this role
- People management and motivation of lone working engineers
- Strong commercial acumen
- Clear, effective and influential communication skills at all levels
- Must be IT literate with knowledge of Microsoft and experience of using CRM systems
- Must have a Full UK driving licence
Candidates with the relevant experience or job title of; Operations Manager, Head of Operations, Operations Coordinator, Operational Manager, will also be considered for this role.
The Benefits:
- Salary up to £50,000 – depending on experience
- 25 days annual leave plus Bank Holidays
- Additional day off for your birthday
- Continuous ongoing training opportunities
- Private medical insurance
- Opportunities to progress within the organisation
- Company pension
- Laptop, mobile phone, and uniform
- Regular team building days/nights out
- Quarterly recognition awards for outstanding performance
- Christmas Bonus
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