Operations Manager

1 month ago

Chester, Cheshire, United Kingdom nirvana managed services Full time
Job Summary:

Nirvana Managed Services is seeking a highly skilled and experienced Cleaning Operations Manager to oversee the daily cleaning operations of our business. The successful candidate will be responsible for managing a team of cleaning staff, coordinating schedules, maintaining supplies, and ensuring compliance with health and safety regulations.

Key Responsibilities:
  • Team Management:
    • Recruit, train, and supervise cleaning staff to ensure they have the necessary skills and tools to perform their duties effectively.
    • Develop and manage staff schedules to ensure adequate coverage for all shifts and locations.
    • Conduct regular performance reviews and provide ongoing coaching and support to team members.
    • Handle employee relations issues, including disciplinary actions when necessary.
    • Operations Management:
      • Oversee the daily cleaning operations to ensure all areas meet company and client standards.
      • Develop and implement cleaning protocols, schedules, and procedures to ensure efficiency and effectiveness.
      • Monitor the quality of cleaning services through regular inspections and audits, taking corrective actions as needed.
      • Coordinate with other departments to ensure seamless operations and address any issues that arise.
      • Client and Customer Relations:
        • Act as the primary point of contact for clients regarding cleaning services, ensuring their needs are met and issues are promptly addressed.
        • Build and maintain strong relationships with clients, regularly soliciting feedback to improve service quality.
        • Handle customer complaints and service recovery in a timely and professional manner.
        • Health and Safety Compliance:
          • Ensure all cleaning operations comply with health and safety regulations and company policies.
          • Conduct regular safety audits and implement corrective measures as needed.
          • Provide ongoing training to staff on safety procedures, the use of cleaning equipment, and hazardous materials handling.
          • Budget and Inventory Management:
            • Develop and manage the cleaning department budget, controlling costs while maintaining service quality.
            • Monitor and manage inventory levels of cleaning supplies, ensuring timely ordering and stock management.
            • Identify opportunities for cost savings and process improvements without compromising service quality.
          • Reporting and Documentation:
            • Prepare regular reports on cleaning operations, including staff performance, customer satisfaction, and budget adherence.
            • Maintain accurate records of cleaning schedules, staff assignments, and inventory levels.
            • Ensure all incidents, accidents, and near misses are documented and reported in line with company procedures.
            • Continuous Improvement:
              • Identify and implement opportunities to improve cleaning processes, efficiency, and service quality.
              • Stay updated with industry trends and best practices, integrating relevant advancements into operations.
              • Lead or participate in special projects aimed at enhancing the overall effectiveness of cleaning operations.
            Work Environment:
            • Primarily office-based with regular visits to cleaning sites.
            • May require evening or weekend work depending on operational needs.
            Requirements and Qualifications:
            • Education: High school diploma or equivalent required; a degree in Business Management, Facilities Management, or a related field is preferred.
            • Experience: Minimum of 5 years of experience in cleaning or facilities management with at least 2 years in a supervisory or managerial role.
            • Skills: Strong leadership and team management skills, excellent organizational and time management abilities, strong problem-solving skills and attention to detail, proficiency in Microsoft Office Suite, and experience with scheduling and inventory management software.
            • Certifications: Relevant certifications in cleaning, facilities management, or health and safety.
            Benefits:
            • Salary: $33,000.00, bonuses of $4,000 when targets are met.
            • Mileage allowances.

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