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ServiceNow Implementation Specialist

2 months ago

London, Greater London, United Kingdom ZipRecruiter Full time

Job Title: ServiceNow Architect

Job Type: Contract - Inside IR35

Location: Remote (Hybrid)

About the Role:

We are seeking a highly skilled ServiceNow Architect to join our team at ZipRecruiter. As a ServiceNow Architect, you will be responsible for designing and implementing intuitive and user-friendly service catalog forms, creating automated workflows using ServiceNow's Flow Designer, and integrating apps/plugins with third-party systems.

Key Responsibilities:

  1. Design and Implement Service Catalog Forms: Develop and implement service catalog forms that are intuitive and user-friendly, ensuring a seamless experience for users.
  2. Automated Workflows: Create automated workflows using ServiceNow's Flow Designer to streamline business processes and improve efficiency.
  3. Integration and Customization: Integrate apps/plugins with third-party systems, and customize the ServiceNow platform to meet the needs of our business.
  4. CMDB and JML Processes: Develop and enhance Joiner, Mover, Leaver (JML) processes, and improve the Configuration Management Database (CMDB).
  5. Citrix ITSM Service Adapter: Implement the Citrix ITSM Service adapter as part of the work.

Requirements:

  1. Technical Skills: Proficiency in JavaScript, Scripting, and customization within the ServiceNow platform.
  2. UI/UX Enhancements: Capability of enriching user experience through thoughtful UI/UX enhancements.
  3. Analytical Skills: Strong analytical skills for effective issue resolution and troubleshooting.
  4. Documentation and Communication: Committed to thorough documentation and transparent communication.
  5. Power BI Knowledge: Knowledge of Power BI.

What We Offer:

As a ServiceNow Architect at ZipRecruiter, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our business.