Customer Service Manager

2 days ago


London, Greater London, United Kingdom Thegradcafe Full time
About the Role

We are seeking an experienced Customer Service Manager to join our team at Rapport. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in leading front-of-house teams.

As a Customer Service Manager, you will be responsible for overseeing the day-to-day operations of our guest services, ensuring that our clients receive the highest level of service possible. You will work closely with our client-facing teams to understand their needs and develop strategies to improve our service offering.

In this role, you will also be responsible for managing a team of Guest Experience Coordinators, providing training and development opportunities to help them grow in their careers. If you have experience in a similar role and are looking for a new challenge, we would love to hear from you



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