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Customer Services Manager

1 month ago

London, Greater London, United Kingdom McDonalds UK (Corporate) Full time

Job Summary:

We are seeking a highly skilled Customer Services Manager to lead our internal Customer Services team, ensuring world-class customer experience through commercial and contractual governance of our Customer Service partner. The successful candidate will oversee the operational needs of the Customer Service department across the UK & Ireland, recognising business opportunities to deliver value to our customers.

The ideal candidate will have an awareness of the importance of the service and supplier support structure within the UK&I, and a clear belief in the 3-Legged Stool approach (Company, Franchisees & Supplier partnerships) for future growth. They will lead and set direction, objectives, and expectations for their teams, fostering a high-performing culture aligned with CS and company values.

Salary: £60,000 - £80,000 per annum