Luxury Hotel Night Receptionist

2 weeks ago


London, Greater London, United Kingdom Crimson Hotels Full time
About the Role

We are seeking a highly motivated and customer-focused Night Receptionist to join our team at 100 Queen's Gate Hotel. As a Night Receptionist, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.

Key Responsibilities
  • Ensure seamless check-ins and check-outs, providing exceptional customer service and attention to detail.
  • Manage guest requests and concerns, responding promptly and professionally.
  • Collaborate with the Night/Duty Manager to report any issues or concerns that may arise during the night shift.
  • Assist with amenities and services, ensuring that guests have a memorable and enjoyable stay.
  • Provide exceptional communication and interpersonal skills, responding to telephone calls and guest inquiries in a timely and professional manner.
  • Stay up-to-date with the Hilton Honours program and its benefits, taking every opportunity to enroll new members and promote the program to guests.
  • Be knowledgeable about the hotel's facilities, services, and special promotions, sharing this information with guests to maximize hotel sales.
  • Complete all Front Office administration tasks with accuracy and on time, ensuring seamless operations.
  • Liaise with other departments and communicate effectively, providing excellent support and assistance when needed.
About You

We are looking for a Night Receptionist who is passionate about delivering exceptional customer service, has a charismatic personality, and a natural flair for creating memorable experiences. You will have a can-do attitude, be flexible, and able to respond to different guest requests and situations. A good command of the English language and excellent communication skills are essential.

What We Offer
  • A competitive salary and benefits package.
  • Opportunities for internal career progression and professional development.
  • A comprehensive training program to ensure your success in the role.
  • A fun and dynamic work environment with a team of like-minded individuals.
  • Access to a range of employee benefits, including health and wellbeing programs, discounts, and rewards.

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that in line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.



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