Post Office Operations Director

4 days ago


Lichfield, Staffordshire, United Kingdom WHSmith Full time
Post Office Operations Director

About the Role:

We are seeking a highly skilled Post Office Operations Director to join our team in Lichfield. As a key member of our leadership team, you will be responsible for motivating and inspiring your team to deliver exceptional customer service, meet business goals, and ensure the security of cash and postal items.

Main Responsibilities:

  • Creating a customer-centric culture that fosters continuous improvement and delivers a professional, friendly service to all customers
  • Working closely with the store team to maximize opportunities to grow sales and increase footfall throughout the Post Office and Store
  • Ensuring the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
  • Guiding and inspiring the team to achieve both personal and branch targets, including sales, shrink, waste, cash loss, and staff costs in an environment that encourages growth and inclusivity
  • Supporting the Cluster Manager with employee lifecycle from recruitment to appraisals, training, and disciplinary procedures

Requirements:

  • Retail (or similar) experience in a management or leadership role, preferably with experience of dealing with financial products or high-value cash transactions
  • Experience in supporting delivery of store goals, including maximizing sales, controlling shrink, and knowledge of P&L accounts
  • Previous experience of working to and achieving stretching targets within tight budgets
  • Ability to coach and mentor the team to improve performance
  • Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor

What We Offer:

  • A competitive salary of £45,000 - £55,000 per annum, depending on experience
  • A comprehensive benefits package, including a pension scheme, holidays (33 days including bank holidays), and employee discounts (up to 50%)
  • A range of deals from retail partners that will help you save money and make memories
  • An Employee Assistance Programme that will support you with help and guidance for your wellbeing

About Us:

WHSmith has a remarkable heritage and has occupied its place as the Hub of the High Street and in its customers' hearts for 230 years. We work hard to make customer and colleague journeys in life possible, marking milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.



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