Retail Operations Leader for Post Office
17 hours ago
In this role, you will be responsible for:
- Create a customer service-led culture that is always seeking to improve performance and deliver a professional, friendly service to all customers
- Get involved with the store team to maximise opportunities to grow sales and increase footfall throughout the post office and store
- Ensure the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
- Guide and inspire the team to achieve both personal and branch targets, including sales, shrink, waste, cash loss, and staff costs in an environment that encourages growth and inclusivity
- Work closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement
- Support the Cluster Manager with employee lifecycle from recruitment to appraisals, training, and disciplinary procedures
Benefits
We offer a competitive salary of £45,000 per annum, 33 days' annual leave (including bank holidays), and a range of benefits, including discounts on WHSmith products and services. We are committed to supporting our employees' wellbeing and provide access to our Employee Assistance Programme.
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