Retail Operations Leader for Post Office

17 hours ago


Lichfield, Staffordshire, United Kingdom WHSmith Full time
Key Responsibilities
In this role, you will be responsible for:
  1. Create a customer service-led culture that is always seeking to improve performance and deliver a professional, friendly service to all customers
  2. Get involved with the store team to maximise opportunities to grow sales and increase footfall throughout the post office and store
  3. Ensure the branch is fully compliant with current legislation and Post Office Ltd. compliance and training requirements
  4. Guide and inspire the team to achieve both personal and branch targets, including sales, shrink, waste, cash loss, and staff costs in an environment that encourages growth and inclusivity
  5. Work closely with the Cluster Manager to identify cost savings and sales opportunities through consideration of the Profit & Loss statement
  6. Support the Cluster Manager with employee lifecycle from recruitment to appraisals, training, and disciplinary procedures


Benefits
We offer a competitive salary of £45,000 per annum, 33 days' annual leave (including bank holidays), and a range of benefits, including discounts on WHSmith products and services. We are committed to supporting our employees' wellbeing and provide access to our Employee Assistance Programme.

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