Second Line IT Specialist
2 days ago
**Job Overview:** We are currently recruiting for a Second Line IT Specialist to join our team at Interface Recruitment UK. This is an exciting opportunity for an experienced IT professional to take their career to the next level.
In this role, you will be responsible for providing second-line technical support to our clients, troubleshooting and resolving technical issues, and working closely with first-line teams to identify and escalate complex problems.
The ideal candidate will have a strong background in MS Desktop Services and Server Support, with experience working on Microsoft services-based infrastructure. You should also possess excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
The salary for this position is £50,000 - £70,000 per annum, depending on experience. In addition to your salary, you will receive a comprehensive benefits package, including 25 days' holiday rising to 30, flexible holidays, sell holidays, life assurance, pension, and mobile phone.
To be successful in this role, you will need to have:
- 2-3 years' experience in IT, ideally from a MS Second/Third line support background
- Strong technical expertise, with experience working on Microsoft services-based infrastructure
- Experience of root cause fault analysis and problem management
- CCNA, MCSE or MCSA, MCITP qualifications
- ITIL certification
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