Second Line IT Support Technician
2 days ago
We are seeking a highly motivated and experienced IT Infrastructure Support Specialist to join our team at Interface Recruitment UK. The successful candidate will be responsible for providing technical support to our clients, with a focus on infrastructure and network issues.
This is an excellent opportunity for an existing IT professional who wants to gain further experience in a fast-paced environment. As an IT Infrastructure Support Specialist, you will work closely with our clients to resolve technical issues, develop solutions, and implement new technologies.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote access
- Investigate and resolve complex technical issues related to infrastructure and networks
- Collaborate with the engineering team to develop and implement new technologies
Requirements:
- Experience working in a second-line IT support role, preferably with a focus on infrastructure and network issues
- Strong understanding of Microsoft services-based infrastructure and root cause fault analysis
- Experience managing and implementing network devices and firewalls
- Relevant certifications, such as CCNA, MCSE, or MCSA
Benefits:
- Estimated salary: £25K - £28K per annum, depending on experience
- Flexible working hours and a competitive benefits package
- Opportunities for career development and progression
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