Technical Claims Specialist

4 days ago


Leeds, Leeds, United Kingdom Direct Line Group Full time

About the Role:


We are seeking an experienced Technical Claims Specialist to join our team in Leeds, Glasgow, or Manchester. This is a full-time, permanent position with a competitive salary and benefits package.


As a Technical Claims Specialist, you will support the T&LL management team in delivering service and indemnity cost outcomes for large and complex losses that meet business objectives.


You will be responsible for:


  • Delivering claims savings, settlement cost performance, and reserve accuracy to agreed targets on your portfolio of large and complex loss claims.
  • Claims servicing to meet or exceed agreed SLA's and caseload/FTE targets across all classes at all times.
  • Engaging and managing suppliers to ensure they adhere to the policy and contracted terms.
  • Serving as a key contributor to claims technical strategy and practice.
  • Supporting the Commercial Property Technical Claims Manager as SME for Commercial Property Large & Complex Loss.

About You:


To succeed in this role, you will need:


  • Previous claims handling experience within Commercial, including initiation and investigation, negotiation and settlement, claims quantum and assessment.
  • Knowledge of Fraud and Investigation.
  • Awareness of Insurance Principles & Practice.
  • Excellent customer service and stakeholder management skills.
  • Ability to work to deadlines and agreed SLA's.
  • Experience of mentoring and coaching others.

Benefits:


We offer a comprehensive benefits package, including:


  • 9% employer contributed pension.
  • 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover.
  • Additional optional Health and Dental insurance.
  • Generous holidays, 25 days (excluding bank holidays), plus the option of buying or selling up to 5 days each year.
  • Up to 10% performance-based annual bonus.
  • EV car scheme allowing all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
  • Buy as you earn share scheme.
  • Employee discounts and cashback.

Working Arrangements:


We offer a flexible working model combining the best parts of home and office-working, varying with the nature of your role.


About Us:


At Direct Line Group, we combine decades of industry experience with talented people in every field to deliver exceptional results.


Equal Opportunities Employer:


We are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.



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