Technical Claims Specialist
4 days ago
About the Role:
We are seeking an experienced Technical Claims Specialist to join our team in Leeds, Glasgow, or Manchester. This is a full-time, permanent position with a competitive salary and benefits package.
As a Technical Claims Specialist, you will support the T&LL management team in delivering service and indemnity cost outcomes for large and complex losses that meet business objectives.
You will be responsible for:
- Delivering claims savings, settlement cost performance, and reserve accuracy to agreed targets on your portfolio of large and complex loss claims.
- Claims servicing to meet or exceed agreed SLA's and caseload/FTE targets across all classes at all times.
- Engaging and managing suppliers to ensure they adhere to the policy and contracted terms.
- Serving as a key contributor to claims technical strategy and practice.
- Supporting the Commercial Property Technical Claims Manager as SME for Commercial Property Large & Complex Loss.
About You:
To succeed in this role, you will need:
- Previous claims handling experience within Commercial, including initiation and investigation, negotiation and settlement, claims quantum and assessment.
- Knowledge of Fraud and Investigation.
- Awareness of Insurance Principles & Practice.
- Excellent customer service and stakeholder management skills.
- Ability to work to deadlines and agreed SLA's.
- Experience of mentoring and coaching others.
Benefits:
We offer a comprehensive benefits package, including:
- 9% employer contributed pension.
- 50% off home, motor, and pet insurance plus free travel insurance and Green Flag breakdown cover.
- Additional optional Health and Dental insurance.
- Generous holidays, 25 days (excluding bank holidays), plus the option of buying or selling up to 5 days each year.
- Up to 10% performance-based annual bonus.
- EV car scheme allowing all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
- Buy as you earn share scheme.
- Employee discounts and cashback.
Working Arrangements:
We offer a flexible working model combining the best parts of home and office-working, varying with the nature of your role.
About Us:
At Direct Line Group, we combine decades of industry experience with talented people in every field to deliver exceptional results.
Equal Opportunities Employer:
We are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
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