Head of Aftersales Operations
5 days ago
Job Summary
As the Head of Aftersales Operations at Inchcape Retail - Part of Group 1 Automotive, you will be responsible for leading the Aftersales department to achieve exceptional customer satisfaction and profitability.
Key Responsibilities
- Develop and implement strategies to maximize efficiency and profitability in the Aftersales operation
- Lead a team of professionals to deliver exceptional customer service and support
- Monitor and analyze key performance indicators to drive business growth and improvement
- Collaborate with cross-functional teams to ensure seamless customer experience
- Manage budgets and resources to achieve business objectives
- Stay up-to-date with industry trends and regulatory requirements to ensure compliance
Requirements
- Proven experience in a managerial role in a customer-oriented department
- Ability to develop and monitor budgets and resources
- Previous experience in a target-driven role with a focus on customer satisfaction
- Understanding of marketing processes and development of pricing strategies
- Up-to-date knowledge of vehicle and consumer legislation, trade practices, and FCA regulations and duties
- Customer-focused approach with excellent communication and negotiation skills
What We Offer
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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