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Head of Aftersales Operations

2 months ago

Norwich, Norfolk, United Kingdom Inchcape Retail - Part of Group 1 Automotive Full time

Job Summary

As the Head of Aftersales Operations at Inchcape Retail - Part of Group 1 Automotive, you will be responsible for leading the Aftersales department to achieve exceptional customer satisfaction and profitability.

Key Responsibilities

  • Develop and implement strategies to maximize efficiency and profitability in the Aftersales operation
  • Lead a team of professionals to deliver exceptional customer service and support
  • Monitor and analyze key performance indicators to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer experience
  • Manage budgets and resources to achieve business objectives
  • Ensure compliance with regulatory requirements and industry standards

Requirements

  • Proven experience in a managerial role in a customer-oriented department
  • Ability to develop and monitor budgets
  • Previous experience in a target-driven role
  • Understanding of marketing processes and development of pricing strategies
  • Up-to-date knowledge of vehicle and consumer legislation, trade practices, and FCA regulations and duties
  • Customer-focused approach
  • Excellent communication skills, with ability to negotiate and influence

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance