Aftersales Operations Manager

3 weeks ago


Norwich, Norfolk, United Kingdom Perfect Placement (UK) Ltd Full time
Aftersales Manager Opportunity

We are seeking an experienced Aftersales Manager to lead our aftersales operations at our thriving Main Car Dealership in the Norwich area.

Key Responsibilities:
  • Manage and optimize aftersales operations to ensure exceptional customer satisfaction and loyalty.
  • Develop and implement strategies to increase service revenue and profitability.
  • Lead a team of service advisors and technicians to deliver high-quality service and repair work.
  • Collaborate with the sales team to ensure seamless handovers and maximize customer retention.
  • Monitor and analyze key performance indicators to drive continuous improvement.
Requirements:
  • Proven experience in aftersales management, preferably in the automotive industry.
  • Strong leadership and team management skills.
  • Excellent communication and customer service skills.
  • Ability to analyze data and make informed decisions.
  • Knowledge of industry trends and best practices.

We offer a competitive salary, company car, and the opportunity to work with a well-established and respected dealership. If you are a motivated and experienced Aftersales Manager looking for a new challenge, please apply with your CV and a cover letter.



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