Director of Customer Experience

2 months ago

Norwich, Norfolk, United Kingdom Inchcape Retail Limited Full time

Job Summary:

We are seeking a highly skilled and experienced professional to join our team as the Head of Aftersales at Inchcape Retail Limited. As a key member of our leadership team, you will be responsible for driving business growth and excellence in customer service.

About the Role:

As the Head of Aftersales, you will lead a team of professionals in delivering exceptional customer experiences, ensuring that our customers receive the highest level of service and support. Your key responsibilities will include:

  • Developing and implementing strategies to drive business growth and profitability
  • Leading a team of customer-facing professionals to deliver exceptional customer service
  • Collaborating with cross-functional teams to ensure seamless customer experiences
  • Analyzing customer feedback and data to inform business decisions

About You:

We are looking for a highly motivated and experienced professional with a proven track record in customer service and leadership. You will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders. You will also have a strong understanding of the automotive industry and a passion for delivering exceptional customer experiences.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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