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IT Support Manager
2 months ago
About Allica Bank
Allica Bank is a leading digital business bank that provides innovative financial solutions to established SMEs. Our purpose is to help these businesses thrive by offering a range of banking services that cater to their unique needs.
Our Technology Team
Our technology team is at the heart of our organization, responsible for developing and implementing cutting-edge solutions that drive business growth. We are looking for a skilled IT Support Manager to join our team and lead our IT support management function.
Key Responsibilities
- Oversee the service desk and lead our IT support management function, focusing on delivering a best-in-class IT experience for all users.
- Lead by example, driving continuous improvement across IT services and ensuring exceptional service delivery, customer satisfaction, and operational excellence.
- Manage IT Support Engineers with a hands-on approach, acting as a point of escalation where necessary.
- Develop and implement technical solutions to improve IT service delivery and customer satisfaction.
- Collaborate with cross-functional teams to ensure seamless integration of IT services with business operations.
Requirements
- Strong technical background, with experience in leading and managing IT Support Engineers.
- Proficiency in Microsoft environment, including Azure and Microsoft 365 administration and support.
- Experience in managing client devices, including Windows and macOS environments.
- Excellent understanding of the ITIL framework and service management best practices.
- Ability to work autonomously on projects to benefit the wider function.
What We Offer
- Full onboarding support and continued development opportunities.
- Options for flexible working.
- 25 days holiday – with the option to Buy/Sell.
- Pension contributions.
- Discretionary bonus scheme.
- Private health cover (with the option to add family members).
- Life assurance.
- Family friendly policies including enhanced Maternity & Paternity leave.
- Season ticket loans.
Flexible Working
We are committed to flexible and hybrid working, providing our employees with the autonomy to work in a way that suits their needs and style.
