First-Line IT Support Specialist
2 months ago
As a 1st Line Service Desk Engineer at Air IT Limited, you will be the primary point of contact for IT-related queries, providing efficient and effective customer service, handling technical service requests, and delivering first-line diagnosis and resolution.
Key Responsibilities- Provide exceptional customer service and support to clients
- Handle technical service requests with a high level of proficiency
- Collaborate with team members to escalate complex issues
- Prioritize workload to meet client SLAs
- Previous experience in IT support
- Outstanding customer service and problem-solving skills
- Proficiency with the latest Microsoft technologies
- Strong troubleshooting skills with Microsoft Office
- Ability to administer and support Windows desktops
- Knowledge of Active Directory, Group Policy, and DNS
- Evidence of continued professional development
- Hybrid working options for a better work-life balance
- 25 days annual leave plus bank holidays
- Ongoing learning and development opportunities
- Cycle to work scheme and technology vouchers
- Enhanced family leave
- Celebration day - an additional day off each year to celebrate an occasion important to you
- Salary sacrifice pension
- 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact
- Company social events and competitions
- Discount and Cashback Scheme
- Group Income Protection
- Life Insurance
- EAP and Virtual GP Service
At Air IT Limited, we're committed to fostering an inclusive and diverse workplace where everyone thrives. We're an award-winning MSP that's leading the charge in IT innovation, and we're on a mission to redefine what's possible.
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First-Line IT Support Specialist
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeAt Air IT Limited, we're seeking a skilled First-Line IT Support Specialist to join our team. As a key member of our service desk, you'll be responsible for providing exceptional customer service and technical support to our clients.The Role:Respond to and resolve technical issues in a timely and efficient mannerCollaborate with team members to escalate...
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First-Line IT Support Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeRole OverviewAs a 1st Line Service Desk Engineer at Air IT Limited, you will be the primary point of contact for IT-related queries, providing efficient and effective customer service, handling technical service requests, and delivering first-line diagnosis and resolution.Key ResponsibilitiesProvide exceptional customer service and support to clientsHandle...
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First-Line IT Support Specialist
4 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeRole OverviewAs a 1st Line Service Desk Engineer at Air IT Limited, you will be the primary point of contact for IT-related queries, providing efficient and effective customer service, handling technical service requests, and delivering first-line diagnosis and resolution.Key ResponsibilitiesProvide exceptional customer service and support to clientsHandle...
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First Line IT Support Specialist
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First Line IT Support Specialist
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full timeAbout the RoleWe are seeking a highly motivated and skilled First Line NOC Engineer to join our team at Air IT Limited. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTriage and prioritize incoming NOC tickets and notifications, ensuring...
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First Line IT Support Specialist
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First Line IT Support Specialist
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First Line IT Support Specialist
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First Line IT Support Specialist
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Onsite IT Support Specialist
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