First-Line IT Support Specialist

2 months ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time
Role Overview

As a 1st Line Service Desk Engineer at Air IT Limited, you will be the primary point of contact for IT-related queries, providing efficient and effective customer service, handling technical service requests, and delivering first-line diagnosis and resolution.

Key Responsibilities
  • Provide exceptional customer service and support to clients
  • Handle technical service requests with a high level of proficiency
  • Collaborate with team members to escalate complex issues
  • Prioritize workload to meet client SLAs
Requirements
  • Previous experience in IT support
  • Outstanding customer service and problem-solving skills
  • Proficiency with the latest Microsoft technologies
  • Strong troubleshooting skills with Microsoft Office
  • Ability to administer and support Windows desktops
  • Knowledge of Active Directory, Group Policy, and DNS
  • Evidence of continued professional development
What We Offer
  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service
About Us

At Air IT Limited, we're committed to fostering an inclusive and diverse workplace where everyone thrives. We're an award-winning MSP that's leading the charge in IT innovation, and we're on a mission to redefine what's possible.



  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    At Air IT Limited, we're seeking a skilled First-Line IT Support Specialist to join our team. As a key member of our service desk, you'll be responsible for providing exceptional customer service and technical support to our clients.The Role:Respond to and resolve technical issues in a timely and efficient mannerCollaborate with team members to escalate...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Role OverviewAs a 1st Line Service Desk Engineer at Air IT Limited, you will be the primary point of contact for IT-related queries, providing efficient and effective customer service, handling technical service requests, and delivering first-line diagnosis and resolution.Key ResponsibilitiesProvide exceptional customer service and support to clientsHandle...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Role OverviewAs a 1st Line Service Desk Engineer at Air IT Limited, you will be the primary point of contact for IT-related queries, providing efficient and effective customer service, handling technical service requests, and delivering first-line diagnosis and resolution.Key ResponsibilitiesProvide exceptional customer service and support to clientsHandle...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly motivated and skilled First Line NOC Engineer to join our team at Air IT Limited. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTriage and prioritize incoming NOC tickets and notifications, ensuring...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly motivated and skilled First Line NOC Engineer to join our team at Air IT Limited. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesTriage and prioritize incoming NOC tickets and notifications, ensuring...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly motivated and skilled First Line NOC Engineer to join our team at Air IT Limited. As a key member of our NOC team, you will be responsible for providing exceptional IT support to our clients, ensuring their systems and networks are running smoothly and efficiently.Key ResponsibilitiesTriage and prioritize incoming NOC...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly motivated and skilled First Line NOC Engineer to join our team at Air IT Limited. As a key member of our NOC team, you will be responsible for providing exceptional IT support to our clients, ensuring their systems and networks are running smoothly and efficiently.Key ResponsibilitiesTriage and prioritize incoming NOC...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly motivated and skilled First Line NOC Engineer to join our team at Air IT Limited.As a key member of our NOC team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on troubleshooting and resolving IT-related issues in a timely and efficient...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly motivated and skilled First Line NOC Engineer to join our team at Air IT Limited.As a key member of our NOC team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on troubleshooting and resolving IT-related issues in a timely and efficient...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Role OverviewAs a 1st Line Service Desk Engineer at Air IT Limited, you will be the primary point of contact for IT-related queries, providing efficient and effective customer service, handling technical service requests, and delivering first-line diagnosis and resolution.Key ResponsibilitiesProvide exceptional customer service and support to clientsHandle...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Role OverviewAs a 1st Line Service Desk Engineer at Air IT Limited, you will be the primary point of contact for IT-related queries, providing efficient and effective customer service, handling technical service requests, and delivering first-line diagnosis and resolution.Key ResponsibilitiesProvide exceptional customer service and support to clientsHandle...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly motivated and organized First Line Service Desk Engineer to join our team at Air IT Limited. As a key member of our service desk team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide timely and effective technical support to clients via...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    About the RoleWe are seeking a highly skilled 2nd Line Service Desk Engineer to join our team at Air IT Limited. As a key member of our Technical Team, you will be responsible for handling escalated service requests and providing exceptional support to our clients.Key ResponsibilitiesManage technical cases effectively, ensuring timely resolution and client...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Full time

    Job Title: Onsite IT Support SpecialistLocation: Bedford/Buckinghamshire and surrounding areasReporting to: Onsite ManagerAt Air IT, we're not just about IT support – we're about delivering exceptional experiences and shaping the future of technology. As an Onsite IT Support Specialist, you'll be the friendly face of Air IT, providing top-notch support and...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Full time

    Job Title: Onsite IT Support SpecialistLocation: Bedford/Buckinghamshire and surrounding areasReporting to: Onsite ManagerAir IT is seeking a skilled Onsite IT Support Specialist to provide top-notch technical support and ensure our clients' IT systems run smoothly. As a key member of our team, you will be the friendly face of Air IT, delivering exceptional...


  • Milton Keynes, Milton Keynes, United Kingdom Air IT Full time

    About the Role:At Air IT, we are seeking a skilled and experienced Onsite Support Specialist to join our team. As an Onsite Support Specialist, you will be responsible for providing top-notch technical support and ensuring the smooth operation of our clients' IT systems.Key Responsibilities:Resolve client technical issues and provide on-site supportInstall,...

  • IT Support Specialist

    3 weeks ago


    Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time

    Job Title: 1st Line NOC EngineerAbout the Role:We are seeking a highly skilled and motivated 1st Line NOC Engineer to join our team at Air IT Limited. As a 1st Line NOC Engineer, you will be responsible for providing technical support to our clients, troubleshooting and resolving IT-related issues, and ensuring the smooth operation of our network...


  • Milton Keynes, Milton Keynes, United Kingdom Crimson Limited Full time

    Job Title: 2nd Line Support EngineerCrimson Limited is seeking a skilled 2nd Line Support Engineer to join our team in Milton Keynes. As a key member of our IT department, you will be responsible for providing technical support for Microsoft environments across various industries.Key Responsibilities:Manage installations, upkeep, and resolve issues related...


  • Milton Keynes, Milton Keynes, United Kingdom Crimson Limited Full time

    Job Title: 2nd Line Support EngineerCrimson Limited is seeking a skilled 2nd Line Support Engineer to join our team in Milton Keynes. As a key member of our IT department, you will be responsible for providing technical support for Microsoft environments across various industries.Key Responsibilities:Manage installations, upkeep, and resolve issues related...


  • Milton Keynes, Milton Keynes, United Kingdom Wallace Hind Selection Full time

    We're an established and growing independent insurance broker, seeking a Commercial Lines Insurance Specialist to maintain and enhance the management of our commercial client relationships. This role is not a pressurized sales environment.BASIC SALARY: £30,000 - £40,000BENEFITS:25 days holidayPension ContributionFinancial Assistance with Insurance...