First Line ICT Support Specialist

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom Air IT Limited Full time
About the Role

We are seeking a highly motivated and organized First Line Service Desk Engineer to join our team at Air IT Limited. As a key member of our service desk team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to clients via phone, email, and remote desktop
  • Diagnose and resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to escalate complex issues and ensure seamless service delivery
  • Prioritize workload to meet client service level agreements (SLAs)
Requirements
  • Previous experience in IT support or a related field
  • Excellent customer service and problem-solving skills
  • Proficiency with Microsoft technologies, including Windows desktops and Active Directory
  • Strong troubleshooting skills with Microsoft Office
  • Ability to administer and support Windows desktops
  • Knowledge of Group Policy and DNS
  • Evidence of continued professional development
What We Offer
  • Hybrid working options for a better work-life balance
  • 25 days annual leave plus bank holidays
  • Ongoing learning and development opportunities
  • Cycle to work scheme and technology vouchers
  • Enhanced family leave
  • Celebration day - an additional day off each year to celebrate an occasion important to you
  • Salary sacrifice pension
  • 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact
  • Company social events and competitions
  • Discount and Cashback Scheme
  • Group Income Protection
  • Life Insurance
  • EAP and Virtual GP Service
About Us

At Air IT Limited, we are committed to fostering an inclusive and diverse workplace where everyone thrives. We believe in the power of giving back to our communities and want to actively support employees' efforts to make a positive impact.


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