Service Delivery Coordinator

1 month ago


Kingston upon Hull, United Kingdom The Freelance Recruiter Full time
Service Delivery Coordinator

We are seeking a highly organized and detail-oriented Service Delivery Coordinator to join our team at The Freelance Recruiter. As a key member of our operations team, you will be responsible for scheduling and coordinating maintenance works with our clients, ensuring timely completion and adherence to client KPIs.

Key Responsibilities:
  • Schedule Planned Preventative Maintenance works in consultation with client availability
  • Organize all necessary access equipment and site requirements, including components
  • Prepare RAMS for clients and engineers
  • Allocate works to designated engineers
  • Ensure works are scheduled and completed within client KPIs
  • Manage the status of tasks, upload reports, and process through internal systems and client portals
  • Manage asset registers and review completed work reports to identify queries
  • Provide non-technical support to designated clients
  • Raise purchase order requests and uplifts through internal systems and client portals
  • Produce and upload compliance certification through internal systems and client portals
Requirements:
  • Previous experience in a service management role, preferably in Facilities Management
  • Excellent IT skills, including Microsoft Excel, and ability to transition between multiple inhouse systems and client portals
  • Highly organized individual with strong prioritization skills
  • Attention to detail and ability to ensure accurate and up-to-date information
  • Ability to build internal and external relationships and work within a team
  • Ability to work to tight deadlines and quick turnaround times


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