Customer Services Coordinator

7 months ago


Kingston upon Hull, United Kingdom S3 Science Full time

It is an exciting opportunity to cultivate and foster relationships within the Biomedical research sector, ensuring exceptional care for all customers. Moreover, you'll spearhead the management of a promising pipeline of opportunities, strategically aligning the sales process with our annual objectives to propel us towards success.

Duties and Responsibilities:

- Provide exceptional customer service to our valued customers
- Possess a deep understanding of each client’s unique requirements and diligently work towards exceeding their expectations
- Effectively coordinate with both internal and external transport providers to ensure prompt delivery and meet the high demands of our customers
- Actively participate in face-to-face meetings (Tradeshows/Exhibitions) and marketing initiatives to contribute to the growth of our company
- Liaise with Internal and External providers schedules including preparation of documentation - UK, Import and Export
- Deliver accurate customer and commercial reports within specified timelines to the Line Manager
- Follow up on customer payments and provide detailed tracking reports to ensure transparency in financial transactions
- Provide crucial support in organising and planning customer external events, including meetings with key stakeholders

Basic requirements:

- Minimum of 5 years of experience in a Sales and Administrative role with a client relationship focus, preferably within the Biomedical research sector
- Proficient in IT Skills including Microsoft Excel, Word, Outlook, as well as customized and commercial software solutions
- Demonstrates a natural inclination for sales with the ability to meet targets
- Highly organised problem solver with a proactive and positive mindset, capable of identifying, addressing, and resolving challenges
- Exhibits emotional intelligence and empathy, possessing exceptional verbal and written communication abilities
- Driver’s license is required due to travel obligations

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Work Location: In person

Reference ID: KT-CSC-PERHULL



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