Customer Service Delivery Station Liaison

4 days ago


Kingston upon Hull, United Kingdom Amazon UK Services Ltd. Full time

**What skills and qualifications do you need?**
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
- Previous experience, or an interest to work, in customer service
- Ability to effectively prioritize work time to ensure efficiency
- 'A’ Level education or equivalent preferred

**What will you get in return?**
- Pension plan
- Competitive holiday (30 days)
- Health insurance
- Life insurance
- Amazon discount code
- Employee assistance program

You’ll need to allow 1-2 hours including an assessment to test your suitability for the role. We recommend using a PC (e.g. laptop) in order to get the best experience.

If successful, we will contact you about the next steps

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

**At Amazon, we understand that work doesn’t stop on the job.**

**That’s why we have warehouse jobs that work for you.**

**Job title - **Customer Service Delivery Station Liaison

**Location** - DHU2 Brickyard Lane, North Ferriby, HULL, HU14 3HB

**Pay Rate** - £11.40

**Shift**: Sunday to Wednesday 10:00-20:45

**Contract**: Perm

Join us as a Delivery Station Liaison and provide outstanding customer service from within the heart of Amazon’s delivery station in Hull. Your role will support customers who have experienced a failed delivery and require an urgent reattempt, as well as pre-emptively solving delivery issues to reduce customer effort.

It’s a crucial role in Amazon’s Customer Service team as part of our mission to be Earth’s most customer-centric employer.

**What will you do as a Delivery Station Liaison?**
- Empathise with and prioritise customer needs, and communicate with stakeholders to resolve customer issues
- Act as an interface between our customers and the external delivery service partners in order to identify possible causes, solve problems and, if necessary, arrange a redelivery
- Build relationships and liaise every day with the Amazon Logistics team in the station to help get the best outcome for our customers
- Treat customers with respect, resolve conflicts and set appropriate expectations
- Approach problems logically and with good judgment to ensure the best customer outcome
- Make quick and effective decisions on behalf of the customer
- Work a full-time, shift-based schedule (40+ hours per week)
- Monitor customer deliveries in real-time for delivery success
- Perform the following tasks, with or without reasonable accommodation:

- Locate packages in station warehouse and liaising face to face with delivery station stakeholders
- Work in an environment where the noise level varies and can be loud
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled



  • Kingston upon Hull, United Kingdom Amazon.com Full time

    Customer Service Delivery Station Liaison Job ID: 230099810 | Hull, E YORK **At Amazon, we understand that work doesn’t stop on the job.** **That’s why we have warehouse jobs that work for you.** **Job title - **Customer Service Delivery Station Liaison **Location** - DHU2 Brickyard Lane, North Ferriby, HULL, HU14 3HB **Pay Rate** -...


  • Newcastle upon Tyne, United Kingdom Amazon.com Full time

    Customer Service Delivery Station Liaison Job ID: 230099760 | Newcastle, T&W **Job title - **Customer Service Delivery Station Liaison - **Location** - DNE2 - Follingsby Park, Gateshead, Newcastle upon Tyne, NE10 8YF - **Pay Rate** - £11.40 - **Shift**: Sunday - Wednesday 10:00 - 20:45 - **Contract Type**: Perm - Join us as a Delivery Station Liaison and...


  • Newcastle upon Tyne, United Kingdom Amazon UK Services Ltd. Full time

    **What skills and qualifications do you need?** - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools - Previous experience, or an interest to work, in customer service - Ability to effectively prioritize work time to ensure efficiency - ‘A’...


  • Newcastle upon Tyne, United Kingdom Amazon UK Services Ltd. Full time

    **What skills and qualifications do you need?** - Experience with Windows Operating Systems and Microsoft Outlook - Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools - Previous experience, or an interest to work, in customer service - Ability to effectively prioritize work time to ensure efficiency - 'A’ Level...


  • Newcastle upon Tyne, United Kingdom Amazon UK Services Ltd. Full time

    **What are your hours?** This role requires working variable hours to match when customers need us most. You will work Wednesday - Saturday 10:00am to 20:45pm.**What qualifications do we need from you?** - Have the right to work in the United Kingdom without restrictions - Experience in customer service, retail or hospitality industry - Flexible with regards...


  • Newcastle upon Tyne, United Kingdom Amazon.com Full time

    **Job title - **Customer Service Delivery Station Associate - **Location** - DNE2 - Follingsby Park, Gateshead, Newcastle, NE10 8YF - **Pay Rate** - £12.70 - **Shift**: - Wednesday - Saturday 10:00 - 20:45 - Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that...


  • Kingston upon Hull, United Kingdom Kingstown Works Ltd. Full time

    KWL is one of Hull’s largest construction contractors employing c.450 local employees with a multi-million pound turnover. We take pride in delivering excellent services across the City and the surrounding areas. **Basic salary £26,935** **£568 per year attendance allowance** **(£284 paid every 6 months for 0 sick days)** **Basic 37 hours a week,...


  • Kingston upon Hull, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Join our dynamic team at Fortem as we seek an experienced and confident Customer Liaison Officer to support our Fortem Projects contract in Hull. This exciting opportunity offers a full-time, 6 months fixed-term position. In addition to a competitive salary, we provide a £3,000 motor expenditure allowance (pro rata) and free parking. As a...


  • Kingston upon Hull, United Kingdom FirstGroup Full time

    **Customer Service Professional (Stations)** Do you have drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express. We are an intercity train company connecting people and communities across our cities and major towns in the North of England and Scotland. Together we will...


  • Kingston upon Hull, United Kingdom Humber Teaching NHS Foundation Trust Full time

    We are offering you the opportunity to join our well established and supportive team during a very exciting time as our service has been awarded a substantial capital investment to develop a bespoke Mental Health streaming area within the Emergency Department. We are looking to recruit an additional four Band 6 Practitioners to to team to support this...


  • Kingston upon Hull, United Kingdom TransPennine Express Limited Full time

    Do you have drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express. **Who are we?** We are an intercity train company connecting people and communities across our cities and major towns in the North of England and Scotland. Together we will continue to transform rail...


  • Newcastle upon Tyne, United Kingdom Innovate Recruitment Ltd Full time

    Job Summary:As a Customer Service Liaison at Innovate Recruitment Ltd, you will play a crucial role in ensuring smooth and efficient service delivery to our technical teams, customers, and suppliers. Your exceptional customer relationship skills, problem-solving abilities, and commercial awareness make you an ideal candidate for this position.About the...


  • Berwick-Upon-Tweed, United Kingdom LNER Full time

    **This is for a part time position - 17.5 hours per week** Here at LNER people are at the very heart of our organisation. From our drivers to our marketeers to our train managers, every person plays a role in creating exceptional memorable experiences for our customers. Our priority of course is getting people from A to B on time & as safely as possible,...


  • Newcastle upon Tyne, United Kingdom Omega Resource Group Full time

    Job Title: Customer Service Liaison">Company Overview: Our client, a leading provider of satellite communications and IT support, is seeking a highly skilled Customer Service Liaison to join their team. The successful candidate will be responsible for ensuring timely and accurate follow-up on customer service requests, as well as administering quotes,...


  • Kingston upon Hull, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Here at Fortem we are currently recruiting for an experienced and confident Customer Liaison Officer to join our Fortem Projects contract based in Hull. Working on a full-time basis, this is a 6 month fixed term position. Working independently you will be able to deliver and improve the level of customer and client satisfaction across the...


  • Kingston upon Hull, United Kingdom Service Care Full time

    **Job Title: Customer Service Advisor** **Locations: Humberside, Hull** **Contract Type: FTC - 6 months** **Work Pattern: 15 hours per week** **Pay Rate: £**9,473.92** You will act as first point of contact for customers and ensuring an appropriate service is provided to all customers, to identify any needs such as vulnerability and diversity and ensure...


  • Kingston upon Hull, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Here at Fortem we are currently recruiting for an experienced and confident Customer Liaison Officer to join our Fortem Projects contract based in Hull. Working on a full-time basis, you will aim to deliver and improve the level of customer and client satisfaction across the planned works project, through engaging tenants and offering support to...


  • Kingston upon Hull, United Kingdom Fresh Start UK Limited Full time

    **Customer Liaison Officer** Fresh Start UK is a leading Debt Advice Company based in Hull's city centre. We were established in 2009, specialising in providing personal debt advice tailored to individual needs and have helped over 12,000 UK Consumers in debt. We are authorised and regulated by the Financial Conduct Authority. Based in Hull City Centre,...


  • Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Doree Bonner International Full time

    Customer Service Liaison OpportunityWe are seeking individuals who are eager to start their careers in a customer-facing role. As a Customer Service Liaison, you will be responsible for providing exceptional service to our clients, packing, loading, and unloading household effects into customer's homes.Our team is looking for individuals who are passionate...

  • Customer Service

    5 days ago


    Kingston upon Hull, United Kingdom Search Consultancy Full time

    Customer Service Administrator Hull City Centre £21,000 + monthly bonuses + £1000 welcome bonus! Monday to Friday 9am - 5.30pm Want to leave the hospitality and retail industries? Do you want to work in an office or contact centre environment? Passionate about launching a career? This is the job for you if you're a barista, sales assistant, bartender,...