Emea Customer Service Representative
3 days ago
(Section 1 of Recruitment Protocol)
**Job Title**
ABB EMEA Customer Service Representative
**Job Purpose**:
Ensure repeated, consistent and quality customer experience in Mauri Products, Hull to all Customers. Execute this by undertaking Logistics and Customer Service tasks to agreed timings and measures effectiveness versus agreed KPIs.
**Reports to**:
Planning & Logistics Manager
**Site location**
Hull
**FTE Equivalent**
1
**Function**
Supply Chain
**Job Family**
Customer Service
**Travel required**
Minimal Travel required
**Total Working Hours/Week**
37.5 hours
**Shift pattern**
Monday to Friday - 08:30 - 17:00
**On Call**
1 in 3 weeks
ROLE ABB Customer Service % Allocated to Role 70 Role Manager Planning & Logistics Manager
**Role Responsibilities**
- Familiarisation of appropriate Customs Procedures and paperwork needed to expedite shipments.
- Responsible for Customs entries
- Coordination with Manufacturing and Customers to ensure On Time Deliveries
- Acknowledgement of all Orders, reviewing Stock Availability and Incoterms.
- Planning and arrangement of consignments according to client instructions and requirements.
- Troubleshooting basic problems and liaises within own and other departments to resolve issues.
- Obtain quotes from various shipping companies to ensure the best, most efficient shipping service for clients
- Communicate any deviations to the transport plan put in place to all relevant parties
- Communicate any OTIF failures to Business Leads and provide timely feedback to Planning on alternative Supply Plans
- Assist with any audits internally and externally
- Maintenance of Customer Order Procedure (COP) documents
- Reporting and Maintenance of a KPI deck per ABB Business Unit
**Role Responsibilities**
- To provide Absence leave for the UK Logistics Coordinators
- Processing of all Sales Orders and subsequent Invoices for UK and Ireland Customers
- Resolution of Customer Service queries to ensure Customer satisfaction
- Coordination with Manufacturing and Customers to ensure On Time deliveries
- Assist with EU to ROI/NI direct deliveries administration
- Manage the TSS system, completion of Final Supplementary Declarations and manage cases through to resolution.
**Functional Competency**
Import/Export documentation experience - Essential
Strong IT skills particularly Microsoft Office - Essential
Good Communication Skills, both Verbal and Written - Essential
Customs Clearance Experience - Desirable
Excellent Customer Service Skills -Essential
Excellent Organisation skills - Essential
Experience of managing both LCL and FCL shipments -Desirable
Experience of shipping both Ambient and Refrigerated Products - Desirable
**Education & Qualifications**
Degree or Professional Qualification equivalent - Desirable
Fluency both Written and Oral in Italian - Essential
**Experience**
2 - 5 years of a Logistics / Customer Service background - Essential
Import and Export Customs Procedures - Essential
**ABM Success Profile - Behavioural Capabilities**
Select c.4-6 capabilities **essential** for performance and delivery in role. This enables recruitment, performance and development. Click on link to access Success Profile for further detail on the Capabilities.
**Behavioural Capabilities**
**DRIVE AND DELIVERY**
Ownership & Accountability
Prioritisation & Focus
Planning & Organising
**PERSONAL AND INTERPERSONAL EFFECTIVENESS**
Effective Communication
Customer Focus
**STRATEGIC CAPABILITY**
Creativity & Innovation
Problem Solving
**Values**
**AMBITIOUS**
**COLLABORATIVE**
**ETHICAL**
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£32,356.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company pension
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Kingston upon Hull, HU7 0XW: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Customer Service: 1 year (required)
- Import / Export Customs: 1 year (required)
**Language**:
- Italian (required)
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