Service Coordinator

6 days ago


Kingston upon Hull, United Kingdom Airco Full time

Airco: Transforming the Future of HVAC Are you passionate about providing excellent customer service? At Airco, we are recruiting for a Service Coordinator to join our Head Office team in Hull. There is also an opportunity available for a Supervisor/Hub Leader to manage the service delivery team. Why Join Airco? We believe in rewarding our employees for their dedication and hard work. Here's what we offer:

- Competitive salary: £24,000-£30 000 dependent on experience. We recognise your expertise and value your contribution
- Opportunities for Progression: We encourage career growth and offer pathways for advancement within our organisation.

The Service Coordinator is a key role within our business. You will oversee all the scheduling of routine maintenance works as per our contractual agreements. The role will also involve:

- Scheduling planned preventative maintenance works in consultation with client availability
- Preparing RAMS for clients and engineers
- Allocating work to designated engineers
- Providing non-technical support to designated clients
- Uploading reports within standard KPI’s

To be suitable for the Service Coordinator role you will have the following skills and experience:

- Ideally you will have previous experience working in a service management role, preferably Facilities Management
- You will be a highly organised individual who can demonstrate prioritising your own workload
- High attention to detail
- An ability to work to tight deadlines and quick turnaround times, ensuring all KPI’s are met
- Excellent IT skills including Microsoft Excel. The ability to transition between multiple in house systems and client portals (following training)

If you have experience of the above and also 3 years experience as a Supervisor / Team Leader then you will be considered for the Hub Leader role.

The hours of work are 8.30-17.00 Monday to Friday. This is an office based role.


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