Service Delivery Lead

6 months ago

Kingston upon Hull, United Kingdom HM Land Registry Full time

**Details**:
**Reference number**:

- 352493**Salary**:

- £56,943- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- HMLR - Service Delivery**Type of role**:

- Business Management and Improvement
- Operational Delivery
- Senior leadership
- Other**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Kingston upon Hull, Yorkshire and the Humber, HU2 8JNAbout the job

**Job summary**:
We have an excellent opportunity for a Service Delivery Lead to join our Service Delivery Directorate.

Through your inspirational leadership, you will lead teams to deliver the service, driving a high-performance culture that meets the needs of our people, our customers, and our stakeholders.

You will support the Head of Service in the delivery of organisational objectives through the successful development of our expert people, implementation of transformational change and the role modelling of HM Land Registry’s culture, values, and leadership behaviours.

**Job description**:
As a visible leader across HM Land Registry, you will be responsible for supporting change and creating an environment that supports and enables the development of people’s capabilities, talent management and succession planning in a range of disciplines/professions within and across service lines.

You will build leadership capability through coaching and providing support to Leaders to enhance their leadership skills, enabling them to lead through people to achieve improved performance outcomes at every level, whilst challenging their thinking to progress both performance and culture.

You work collaboratively with Heads of Service Delivery and Service Lead colleagues, across boundaries and with the other key leads in the Service Line to support the delivery of strategic priorities. You also have accountability for sustaining high performance to deliver against service standards; and can create a clear focus on delivering the best possible service for our customers.

Working closely with your Service Improvement Lead, you identify and resolve service efficiencies, ensuring your leaders to deliver the expected benefits from Service Improvements and transformation initiatives and that they are fully realised.

**Person specification**:
To be successful in this role, you will have experience of leading a large team or teams; along with the management of complex operational delivery and have successfully led through others to deliver business service standards and KPIs.

You can analyse business insights and data and solve problems with significant business and people impacts, driving continuous improvement, seeking to achieve both effectiveness and consistency.

You have the proven ability to test, innovate and challenge existing procedures and practices and can influence peers and senior leaders to achieve desired results. Experience of coaching and developing others, successfully leading change initiatives is essential.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Seeing the Big Picture
- Changing and Improving
- Making Effective Decisions
- Leadership
- Communicating and Influencing

**Benefits**:

- Alongside your salary of £56,943, HM Land Registry contributes £15,374 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.#WeAreHMLR

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
- **We have integrity** - we value honesty, trust and doing the right thing in the right way.
- ** We drive innovation** - we are forward-thinking, embrace change and are continually improving our processes.
- ** We are professional** - we value and grow our knowledge and professional expertise.
- ** We give assurance** - we guarantee our services and provide confidence to the property market.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.Please also complete the Personal Statement section (in no more than 1000 words) must be used to provide details of how you meet the essential experience criteria listed below:

- Successfully leading through others to deliver business service standards and KPIs.
- Influencing peers and senior leaders to achieve desired results.
- Experience of coaching and developing others.
- Ability to analyse business insights and data and solve problems with significant business and people impacts.
- Successfully leading through others to deliver business service standards and KPIs.

If s

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