Service Delivery Lead
6 days ago
About the Role:
We are seeking a skilled Service Delivery Lead to oversee the delivery of high-quality digital services to our clients. The ideal candidate will have a solid background in service support with modern digital technologies and industry best practices.
The successful candidate will be responsible for developing and implementing a Service Strategy for digital technologies, ensuring the design and delivery of digital services meet sponsor and user needs. Additionally, they will provide 24/7 support for critical systems through internal teams or third-party partners.
Key Responsibilities:
- Developing and Implementing a Service Strategy
- Evaluating Design and Delivery of Digital Services
- Providing Support for Critical Systems
This role requires strong technical support skills in monitoring, alerting, task automation, and modern tooling. Experience managing and coordinating internal and third-party partners is also essential.
Requirements:
- Technical Support Skills
- Experience in Managing Partnerships
Salary: Up to £55,000 (dependent on experience)
Location: Burton-on-Trent (hybrid - 1-2 days per week onsite)
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