Customer Service Operations Lead

2 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Entain Group Full time

Are you a results-driven professional with excellent communication skills? We're seeking an experienced Customer Service Operations Lead to join our Retail team at Entain. In this role, you will be responsible for delivering top-notch customer service, driving business growth, and building strong relationships with colleagues and customers alike.

The successful candidate will have the ability to work effectively in a fast-paced environment, manage multiple priorities, and maintain high shop standards. If you enjoy taking initiative, solving problems, and working collaboratively as part of a dynamic team, we'd love to hear from you

We offer a competitive salary of £25,000 - £30,000 per annum, plus benefits such as optional overtime, pension scheme, annual ShareSave, discounts with hundreds of retailers, and healthcare and wellbeing support.

You will also have the opportunity to develop your skills and knowledge through regular training and development opportunities.

  • Key Responsibilities:
  • • Provide exceptional customer service, resolving complaints and issues efficiently and effectively.
  • • Develop and implement strategies to drive business growth, improve customer satisfaction, and increase sales.
  • • Collaborate with colleagues to achieve team goals, sharing knowledge and best practices to drive success.
  • • Maintain high shop standards, ensuring a clean, safe, and welcoming environment for customers.
  • • Take ownership of tasks and projects, demonstrating initiative and problem-solving skills.


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