IT Support Lead

3 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Sciensus Full time
About the Role

We are seeking an experienced IT Support Lead to join our talented IT team at Sciensus. As a Service Desk Manager, you will be responsible for the leadership and delivery of user-facing support services, business facing service management, and high-quality internal and external supplier management.

This is a management role within the IT Department, driving change and excellence through your focus on exceptional performance management.

You will have full responsibility and day-to-day management for the tech support team, ensuring that skills and experience match requirements of the services provided.

We expect you to proactively identify service improvement opportunities, lead on implementation, and own software licensing to drive cost savings and efficiency where possible.

What We Offer:

  • A competitive salary range of £60,000 - £80,000 per annum, depending on experience.
  • The opportunity to work with a talented IT team and contribute to the success of Sciensus.
  • A comprehensive benefits package, including flexible working arrangements and reasonable adjustments for colleagues with disabilities.
  • The chance to develop new policies, processes, and procedures, and successfully embed them across multiple teams.
  • Hands-on experience with service management tools like ServiceNow, Zendesk, and Ivanti (desirable).
  • The ability to create reports on key performance indicators (KPIs) and use analytics to drive continuous improvement on the service desk.
  • The opportunity to manage and track SLAs, ensuring timely resolution of incidents.

Your Skills and Qualifications:

  • Previous experience managing or supervising an IT service desk team, ideally within a healthcare or similarly high-demand industry.
  • Familiarity with Microsoft 365, Azure, Windows Server, Active Directory, and Microsoft Exchange.
  • Experience managing user accounts, permissions, and policies within a Microsoft environment.
  • Demonstrated ability to manage customer interactions and ensure high-level service satisfaction.
  • Skilled in coaching and training service desk staff for customer-focused support.
  • Ability to convey technical detail in a non-technical manner to non-technical staff.
  • Line/People management.


  • Burton upon Trent, Staffordshire, United Kingdom We Manage Jobs(WMJobs) Full time

    **Job Summary:**We are seeking an experienced and organized Administrative Support Lead to join our team at We Manage Jobs (WMJobs) as an Office Manager.About the Role:This is a challenging and varied position that requires exceptional leadership and administration skills. As an Office Manager, you will be responsible for providing support to the Headteacher...


  • Burton upon Trent, Staffordshire, United Kingdom Kingston Noble Full time

    Job Title: Lead Support Worker EBD ServiceAs a Lead Support Worker EBD Service at Kingston Noble, you will play a vital role in delivering high-quality care and support to children with Emotional and Behavioural Difficulties (EBD). Working closely with the Registered Manager, you will contribute to creating a safe, nurturing environment that fosters the...


  • Burton upon Trent, Staffordshire, United Kingdom Blues Point Ltd | IT Recruitment Full time

    At Blues Point Ltd | IT Recruitment, we are seeking a skilled Development & Support Analyst to join our IT team in Burton upon Trent, Staffordshire.Role OverviewThis is an exciting opportunity to support the development and maintenance of critical business process applications, ensuring smooth operations and effective solutions. As a key member of our team,...


  • Burton upon Trent, Staffordshire, United Kingdom Care & Support Children's Services Full time

    OverviewCare and Support Services is committed to providing exceptional care for young people with emotional and behavioral difficulties. We are seeking a highly skilled and experienced Residential Home Director of Operations to lead our team in delivering high-quality support services.


  • Burton upon Trent, Staffordshire, United Kingdom Thornhvac Full time

    Job Description:This is a senior leadership role within the technical department of Thornhvac. As an experienced Electrical Project Lead, you will be responsible for managing a small team and providing technical support to customers. Your primary focus will be on electrical and BMS system diagnostics within HVAC equipment.You will have autonomy to drive the...


  • Burton upon Trent, Staffordshire, United Kingdom Totally Full time

    Unlock Your Expertise as a Clinical Lead PractitionerWe are seeking an experienced Advanced Clinical Practitioner to join our team of healthcare professionals. As a Clinical Lead Practitioner, you will play a vital role in supporting our multi-disciplinary teams in delivering high-quality care services.Your key responsibilities will include:Assessing and...

  • Care Team Lead

    3 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom Lifeway's Group Full time

    Lifeways Group is a pioneering organization providing innovative support services for people with complex needs.We are seeking an experienced manager to lead our residential services in Burton, working closely with local stakeholders to deliver exceptional care.About the Role:Lead a team of professionals delivering high-quality care to adults with learning...


  • Burton upon Trent, Staffordshire, United Kingdom Burton and South Derbyshire College Full time

    Job Summary: We are looking for a talented individual to lead our Computing curriculum department as a Course Leader. This is a challenging yet rewarding role that requires strong leadership and teaching skills. Key Accountabilities:Lead and manage the delivery of Computing courses at Levels 2-5.Design and implement innovative learning materials that engage...


  • Burton upon Trent, Staffordshire, United Kingdom Shire Healthcare Full time

    Shire Healthcare is working in partnership with a leading provider of children's services to offer a permanent opportunity for a Senior Residential Children's Lead. Based in Burton on Trent, Staffordshire, this role involves providing support to children with emotional and behavioral difficulties within a children's home.This is an excellent chance to join a...

  • IT Support Specialist

    3 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom Wabtec Full time

    Job Description:We are seeking a skilled IT Support Specialist to join our team at the LH Group, a division of Wabtec UK Ltd. The successful candidate will be responsible for delivering exceptional IT support and ensuring the integrity and reliability of our client computing environment.This role will contribute to the seamless functioning of our technology...


  • Burton upon Trent, Staffordshire, United Kingdom Sanderson Recruitment Careers Full time

    About the Role:We are seeking a skilled Service Delivery Lead to oversee the delivery of high-quality digital services to our clients. The ideal candidate will have a solid background in service support with modern digital technologies and industry best practices.The successful candidate will be responsible for developing and implementing a Service Strategy...


  • Burton upon Trent, Staffordshire, United Kingdom Next Full time

    About the RoleAs a key member of our e-commerce team, the Stock Manager plays a critical role in supporting the growth of our online business. This exciting opportunity will see you lead and inspire your team to deliver accurate stock processes in an operationally efficient environment where targets are consistently met.The ideal candidate will be passionate...


  • Burton upon Trent, Staffordshire, United Kingdom Pirelli Full time

    About the RolePirelli, a leading manufacturer of high-performance tyres, is seeking an IT Support Specialist to join their team in Burton on Trent.The successful candidate will work within a small but disciplined and professional team, providing 2nd line support on-site and to remote users. Key duties include:Supporting IT hardware, software, networks, and...


  • Burton upon Trent, Staffordshire, United Kingdom University Hospitals of Derby and Burton NHS... Full time

    At University Hospitals of Derby and Burton NHS, we're looking for a highly skilled paediatrician to join our team as a clinical lead. The successful candidate will possess excellent clinical skills, with experience in managing a wide range of paediatric disorders.Key Responsibilities:Provide expert clinical care to patientsSupervise and teach undergraduate...


  • Burton upon Trent, Staffordshire, United Kingdom Kenton Black Ltd Full time

    Kenton Black Ltd is hiring an Inorganic Analysis Specialist to support our laboratories. As a senior member of our team, you will be responsible for leading ICP analysis projects and ensuring accurate results.Key Responsibilities:Lead ICP analysis projects and develop new methods to enhance lab capabilities.Provide technical expertise and training to junior...


  • Burton upon Trent, Staffordshire, United Kingdom SGS Care Ltd Full time

    Shift Lead Opportunity in Residential Childcare SettingSGS Care Ltd is seeking an experienced Childcare Professional to fill the role of Shift Lead in their children's residential home. Key responsibilities include:Leading shifts with Residential Support WorkersManaging risks and ensuring compliance with company policiesCandidates must possess a Level 3...


  • Burton upon Trent, Staffordshire, United Kingdom C M Community Care Limited Full time

    About Our TeamAt C M Community Care Limited, we pride ourselves on being a leading provider of community care services. Our team is made up of dedicated and compassionate professionals who are passionate about delivering high-quality care and support to individuals in need.We are committed to providing a safe and supportive environment for our clients and...


  • Burton upon Trent, Staffordshire, United Kingdom Esland Full time

    Job Title:Lead Residential Care ManagerAbout the Role:We are seeking a highly experienced and dedicated Registered Children’s Home Manager to lead our Assessments Home in Burton-Upon-Trent. The successful candidate will have a strong background in residential childcare, with at least 2 years of experience in a relevant position within the last 5 years....


  • Burton upon Trent, Staffordshire, United Kingdom SCIENSUS PHARMA SERVICES LIMITED Full time

    Job Title: Service Desk Management LeadCompany OverviewWelcome to Sciensus Pharma Services Limited, a leading provider of innovative pharmaceutical services. We are committed to delivering exceptional customer experiences and excellence in our field.Estimated Salary: £60,000 - £80,000 per annumThis role offers a competitive salary package, including a...

  • Maintenance Team Lead

    3 weeks ago


    Burton upon Trent, Staffordshire, United Kingdom First Military Recruitment Ltd Full time

    Job Overview: First Military Recruitment Ltd is seeking a skilled Maintenance Support Engineer Team Leader to join their team at the Holyhead depot. This role offers an exciting opportunity to work with a renowned international defence business and be part of their growth journey.About the Role:The successful candidate will provide expert support to the...