Associate Director Student Service Delivery
5 months ago
The University of Hull has adopted a new professional service delivery model following extensive consultation with stakeholders from across the University. The majority of professional services are centralised with a hub and spoke model ensuring that that University-level central teams are operating efficiently to enable capacity for growth, are sharing knowledge and best practice to enable a consistent approach and driving continuous improvement. A single professional service culture for the University underpins close partnering and seamless service provision across professional staff in central and Faculty teams.
The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University’s student portal, CRM, unified telephony, and a new service centre. It is the engine room and nerve centre for student services more broadly, supporting and driving a student-centred model of service delivery across services. The SSD team collates, interrogates and shares data from enquiry channels to drive future service improvements. It sets and monitors service standards and partners with other student service providers to ensure that they operate consistently and collaboratively to deliver integrated end-to-end services.
The Associate Director will be a passionate advocate for a student-centred approach to service design and delivery, as well as an excellent communicator, building effective working relationships within and across teams. Building a community of practice striving for excellent and a culture of ownership amongst both staff and service users will be crucial.
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Director of Student Experience
4 weeks ago
Hull, Kingston upon Hull, United Kingdom University of Hull Full time**Student-Centred Approach**: We are seeking a passionate advocate for a student-centred approach to service design and delivery. As the Associate Director of Student Services, you will drive excellence in service delivery across the University.The University of Hull has adopted a new professional service delivery model, centralising services to ensure...
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Student Service Delivery Manager
5 months ago
Kingston upon Hull, United Kingdom University of Hull Full timeThe University of Hull has adopted a new professional service delivery model following extensive consultation with stakeholders from across the University. The majority of professional services are centralised with a hub and spoke model ensuring that that University-level central teams are operating efficiently to enable capacity for growth, are sharing...
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Associate Director of Student Services
4 weeks ago
Hull, Kingston upon Hull, United Kingdom University of Hull Full time**Key Responsibilities**: Lead the development of a student-centred approach to service design and delivery; Build effective relationships with stakeholders across the University; Drive excellence in service delivery through a community of practice.**Requirements**: Strong leadership and communication skills; Proven experience in delivering high-quality...
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Head of Student Services Delivery
4 days ago
Kingston Upon Thames, United Kingdom Kingston Students' Union Full timeKington Students' Union is seeking an experienced Head of Student Services Delivery to join our Senior Leadership Team. This is an exciting opportunity to shape the future of our student services and make a meaningful impact on the lives of Kingston students.As Head of Student Services Delivery, you will be responsible for leading the strategic planning and...
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Service Delivery Director
4 weeks ago
Hull, Kingston upon Hull, United Kingdom OCS Group Full timeAbout the Role:The Service Delivery Director will be responsible for ensuring that all aspects of service delivery meet or exceed customer expectations. This includes managing teams, developing strategies, and implementing process improvements.
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Business Analyst
6 months ago
Kingston upon Hull, United Kingdom University of Hull Full timeBusiness Analyst - Student Information Systems Reference: UOH-TA- Campus: Hybrid/Hull Faculty/Area: Infrastructure Services School/Department: Technology Services Subject Group/Team: Student Information Systems Salary: £, to £, up to % pension and up to £ relocation package days holiday + bank holidays + flexible & hybrid working...
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Student Services Administrator
2 weeks ago
Kingston upon Hull, United Kingdom Tradewind Recruitment Full timeStudent Services Administrator Tradewind Recruitment are recruiting for a full time Student Services Administrator to work in a good school in Hull, starting ASAP (but we can wait until January 2025), and lasting until at least July 2025. This is a maternity cover, so may extend in the future. This is a term time only role, with a FTE salary of £24,790....
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Student Services Administrator
2 weeks ago
Kingston upon Hull, United Kingdom CV-Library Full timeStudent Services Administrator Tradewind Recruitment are recruiting for a full time Student Services Administrator to work in a good school in Hull, starting ASAP (but we can wait until January 2025), and lasting until at least July 2025. This is a maternity cover, so may extend in the future. This is a term time only role, with a FTE salary of...
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Future Student Enquiries Administrator
5 months ago
Kingston upon Hull, United Kingdom University of Hull Full time. The University of Hull has adopted a new professional service delivery model following extensive consultation with stakeholders from across the University. The majority of professional services are centralised with a hub and spoke model ensuring that that University-level central teams are operating efficiently to enable capacity for growth, are sharing...
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Future Student Enquiries Co-ordinator
5 months ago
Kingston upon Hull, United Kingdom University of Hull Full time. The University of Hull has adopted a new professional service delivery model following extensive consultation with stakeholders from across the University. The majority of professional services are centralised with a hub and spoke model ensuring that that University-level central teams are operating efficiently to enable capacity for growth, are sharing...
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Service Delivery Lead
6 months ago
Kingston upon Hull, United Kingdom HM Land Registry Full time**Details**: **Reference number**: - 352493**Salary**: - £56,943- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Grade 7**Contract type**: - Permanent**Business area**: - HMLR - Service Delivery**Type of role**: - Business Management and Improvement - Operational Delivery - Senior leadership - Other**Working...
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Customer Service Delivery Associate
4 weeks ago
Hull, Kingston upon Hull, United Kingdom Tesco Full timeAbout the RoleWe are seeking a skilled and friendly Customer Service Delivery Associate to join our team at Tesco. As a key member of our delivery operation, you will play a vital role in ensuring our customers receive exceptional service and products.The successful candidate will be responsible for delivering customer shopping trips, maintaining a clean and...
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IT Service Delivery Director
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Service Director
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Hull, Kingston upon Hull, United Kingdom Sanctuary Personnel Ltd Full time**Sanctuary Personnel Ltd. is a leading provider of recruitment services for the social care sector.**We are currently seeking a highly skilled and experienced professional to fill the role of **Head of Adult Disability Service**.The successful candidate will be responsible for leading a team of professionals in providing high-quality services to adults with...
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Student Communities Coordinator
6 months ago
Kingston upon Hull, United Kingdom Hull University Students' Union Full time**Student Communities Coordinator** **Hobbies & Interest Societies and Support Networks** **Full-time, Grade D1 - D6 (£22,648 - £25,511)** **We have an exciting opportunity to join our Student Communities team. In this role you will work with student groups and support them in delivering safe, accessible student-led hobbies and interest societies and...
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Customer Service Associate Apprentice
7 months ago
Kingston upon Hull, United Kingdom Hull Business Training Centre Full time**Are you a confident and engaging person? Are you a self-motivated team player? If you are then we have the perfect apprenticeship for you. CPD direct are looking to take on a Customer Service Associate Apprentice to bolster their team.**: The primary purpose is to support the Direct Sales Team, comprised of 3 external Sales Executives and two internal CSE...
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Director of Service Delivery
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Full timeJob Title: Service DirectorWe are currently recruiting for a skilled Service Director to oversee our Service and Maintenance division in Newcastle. The ideal candidate will have extensive experience in the HVAC sector, with a strong background in leading teams and driving business growth.This role offers an exciting opportunity for a motivated individual to...
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Director of Student Engagement
2 days ago
Kingston Upon Thames, United Kingdom Kingston Students' Union Full timeAbout the Opportunity:We are seeking a highly motivated and experienced individual to join our team as Head of Membership Services. This is an exceptional opportunity to make a meaningful impact on the lives of Kingston students and shape the future of our Membership Services.Your Mission:As a key member of the Senior Leadership Team, you will lead the...
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Director of Service Delivery
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Ltd Full timeService Director - NewcastleCBW Staffing Solutions Ltd seeks a highly skilled and experienced Service Director to lead the Service and Maintenance division in Newcastle. This is a key role within the company, responsible for ensuring the successful delivery of HVAC projects and services to high-profile clients.The successful candidate will have a proven...
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Customer Service Associate Apprentice
7 months ago
Kingston upon Hull, United Kingdom CPD Direct Ltd Full timeAre you a confident and engaging person? Are you a self-motivated teamplayer? If you are then we have the perfect apprenticeship for you. CPD direct are looking to take on a Customer Service Associate Apprentice. The primary purpose is to support the Direct Sales Team, comprised of 3 external Sales Execs and two internal CSE colleagues, in the retention and...