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Director of Student Experience

1 month ago

Hull, Kingston upon Hull, United Kingdom University of Hull Full time

**Student-Centred Approach**: We are seeking a passionate advocate for a student-centred approach to service design and delivery. As the Associate Director of Student Services, you will drive excellence in service delivery across the University.

The University of Hull has adopted a new professional service delivery model, centralising services to ensure efficient operation, sharing knowledge, and driving continuous improvement. The Student Service Delivery team provides enquiry management and information services through the University's portal, CRM, telephony, and service centre.

As an excellent communicator, you will build effective relationships within and across teams. Your role will involve building a community of practice striving for excellence and a culture of ownership amongst staff and service users.