Customer Service Associate Apprentice

5 months ago


Kingston upon Hull, United Kingdom CPD Direct Ltd Full time

Are you a confident and engaging person? Are you a self-motivated teamplayer? If you are then we have the perfect apprenticeship for you. CPD direct are looking to take on a Customer Service Associate Apprentice.

The primary purpose is to support the Direct Sales Team, comprised of 3 external Sales Execs and two internal CSE colleagues, in the retention and growth of CPD Direct’s SME customer base through the consistent delivery of outstanding customer service.

**Key responsibilities**:
The taking of and processing of telephone orders from customers

Ensuring customer service queries are handled promptly and effectively to the ultimate satisfaction of the customer.

Liaising with cross-departmental colleagues on a variety of issues including order progress, stock availability, pricing, logistics and product specification.

Utilising customer telephone contact as an opportunity to promote/sell specific products/offers as prescribed by the business.

Supporting the external sales team with customer-related growth opportunities/retention matters.

Supporting credit control in the pursuit of overdue payments where appropriate.

**Key skills and personal attributes**
- Confident and engaging demeanour, with the ability to form positive, trusting relationships with colleagues, customers and suppliers
- Team player, with the ability to think and act independently, with mínimal supervision
- Self-motivated, with a positive, ‘can do’ attitude and strong work ethic
- Good organisational skills with the ability to plan and prioritise
- Good written and excellent verbal communication skills/telephone manner.
- High levels of personal integrity
- Diligent, with the ability to multi-task and with a strong attention to detail
- Competency in MS Word and Excel

**Job Types**: Full-time, Apprenticeship

Pay: £11,648.00-£20,820.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: CPD Direct



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