Customer Service Apprentice

5 months ago


Kingston upon Hull, United Kingdom Kingspan Access Floors Full time

**Company Overview**:
Kingspan Data & Flooring is part of the Kingspan Group PLC and comprises of manufacturing locations in UK, Ireland, Germany and Belgium, servicing markets across Europe & Middle East. Kingspan Data & Flooring Technology originated in the traditional commercial office sector for raised access flooring and, more recently, are supporting the accelerated growth in the data centre industry.

As the world’s largest raised access flooring manufacturer, supplier, and installer, we have been involved in the delivery of a wide range of flooring solutions for some of the most prestigious buildings in Europe. We continue to develop innovative products for use in commercial buildings, data centres and large retail premises and today we offer a full specification and consulting service. Our business in Europe is growing and it’s an exciting time to help shape our future direction.

We are committed to equality, diversity and inclusion in the workplace and are an equal opportunities employer.

**Purpose of Statement**:
Reports to the Head of Operations but works closely with the wider Customer Service team. The Customer Service Apprentice will process orders and communicate delivery timescales effectively and in line with production capabilities, also ensuring that all customer complaints are reported correctly.

**Key Responsibilities**:

- Attending meetings and college as required by the business, or the incumbent training organisation. You will spend 80% of your time in the workplace, getting to know your role with onsite training. You will spend the other 20% of your time in college.
- Accurately inputting customer orders.
- Answering and dealing with incoming telephone calls from customers.
- Processing and ensuring action is taken and fed back to customers in relation to customer complaints.
- Liaising with other departments to ensure good communication remains consistent and up to date with the customer.
- Supporting the dealer network in relation to sending out marketing material etc.
- Ad-hoc administrative, data-entry and filing responsibilities.
- Be seen as an ambassador for Kingspan and acting in a professional manner at all times.
- Any other reasonable duties as and when required.

**Compliance**:

- Adhere to the company’s compliance obligations, policies, processes, and procedures.
- Report compliance concerns, issues, and failures.
- Participate in training as required.
- Education Level: GCSEs in Maths & English, Grade A* - C, Level 9 - 4, or equivalent.
- Must have excellent timekeeping and communication skills, with the ability to work as part of a team or on own initiative.
- Must demonstrate a good attitude to work and be flexible to challenges and changes.
- Strong attention to detail and possess critical thinking and problem-solving skills.
- Must have a keen willingness to learn new technologies and skills.
- Good communication skills, both written and verbal.

**Job Types**: Full-time, Apprenticeship

**Benefits**:

- Company events
- Company pension
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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