Customer Service/business Admin Apprentice

4 months ago


Kingston upon Hull, United Kingdom ImageData Full time

The Customer Service/Business Administration Apprentice role is based in the office on site in Willerby HU10 6EB & a key role within our business. Image Data Group are a family run business with sites in Hull, Howden & Brighton, operating at the forefront of marketing communications, providing print solutions/products since 1989. We deliver innovative visual communications for the UKs leading retailers & corporations from banners, tension-fabric light boxes to presentation brochure packs & office stationary.

The Customer Service/Business Administration Apprentice is based within our Commercial Department - you will be supporting the Commercial Team in different ways to ensure we meet & exceed our customers expectations. The Customer Service/Business Administration Apprentice role is an exciting opportunity to learn about our Print Manufacturing business linking in to customers & suppliers - no two days will be the same

You will work towards NVQ Lv2 Customer Service & move on to NVQ lv3 Business Administration.

Your hours of work are 37.5hrs per week working Monday to Friday, 9am until 5.30pm including time for course work/assessments. In return for your hard work, you will receive:

- a competitive salary starting at £14,000 for your first year in the apprenticeship role,
- enhanced holiday entitlement (starting 23days moving up to 26days with good attendance & length of service - plus bank holidays)
- free on site parking,
- cycle to work scheme,
- employee support program,
- Company pension,
- Employee savings club
- and the chance to be part of a family business that values their team members so you are not just a number

**Main Function**:
To provide administration support to the commercial team to produce and ensure efficient, accurate and timely work.

**Key Performance Tasks**:

- Support the Estimating Team in the production of timely & accurate quotations to customers.
- Continuously review workload throughout the day to ensure efficiency of quotes produced taking into account customer priority lists.
- Support the Purchasing Team in processing all order requisitions accurately in a timely manner and in accordance with company procedures
- Use stock control system to order stock/raw materials/products as determined by established re-order levels in order to meet production requirements
- Recording of goods returns to suppliers in a timely manner to ensure accurate records for accounting
- Provide assistance to the departments during stocktaking as required
- Review work in progress raising any anomalies or queries with Commercial Manager, Estimating Team, Customer Services or Sales to ensure best price is generated.
- Use in house systems to maximise efficiency in producing accurate quotations.
- To work in accordance with company operating and quality procedures at all times to ensure compliance with working practices & standards.
- Perform other duties as reasonably correspond to the general requirements of the post and are appropriate with its level of responsibility in order to contribute to the success of the Company.
- To be responsible for myself in ensuring compliance with Health and Safety Legislation and Company Policy; for maintaining safe working conditions including equipment; for drawing attention to hazards and to take reasonable care of ourselves and others. To ensure that all-necessary safety devices and protective equipment are used, and to co-operate in the operation of the Health & Safety Policy at all times.
- Ensure that you comply with the Quality and Security policies and procedures (see attached ISM document).

**Performance Indicators / Targets**:

- Consistent attainment of agreed estimating targets within given timescales.
- All estimates meet customer & company specified requirements and quality standards.
- To work as part of the estimating team ensure the company goals are met.
- To demonstrate a flexible approach to work.
- To uphold the imageData Group values by being customer focused, service driven, innovative, collaborative, flexible, enterprising and accountable.

**Skills you will learn**:

- In depth knowledge of all of the estimating processes.
- Sound working knowledge of the internal MIS system.
- Numerate with a strong commercial understanding.
- Flexible and adaptable approach to rapidly changing work priorities with ability to work under pressure.
- A helpful and co-operative attitude.
- Good standard of attention to detail

All applicants must be UK residents & already have the right to live & work in the UK on a permanent basis.

iDG care about your privacy and we are committed to processing your personal information in accordance with the GDPR Data Privacy Laws. By submitting your CV you are agreeing to your personal data being retained in a secure location for up to 6 months to enable us to match and notify you of suitable opportunities. After this period your information will be confidentially destroyed.



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