Quality and Performance Director

2 days ago


Liverpool, Liverpool, United Kingdom The Riverside Group Full time

We are seeking a highly skilled Quality and Performance Director to join The Riverside Group. This exciting role will involve leading the approach to quality of service and data quality, ensuring the development and implementation of relevant technical standards, procedures, and guidance.

About the Role

This is a key position within our Asset Services team, reporting directly to the Director of Asset Management. As Quality and Performance Director, you will be responsible for developing and managing the Group's Compliance database, ensuring the integrity and quality of data retained.

You will lead a team of professionals in delivering a high-quality service offer, ensuring the development and implementation of operational objectives, including key performance indicators. You will also develop and review the 'quality framework' to support the Group's safety standards.

As a seasoned expert, you will produce clear, informative, and meaningful reports as required for Directors, Board Members, and governance committees to inform decision making and identify performance improvements.

Key Responsibilities:

  • Develop and implement strategies for improving quality and performance across Asset Services
  • Manage the Group's Compliance database, ensuring data integrity and quality
  • Lead a team of professionals in delivering a high-quality service offer
  • Develop and review the 'quality framework' to support the Group's safety standards
  • Produce reports to inform decision making and identify performance improvements
About Us

The Riverside Group is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness.



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