Quality and Performance Lead
4 days ago
We are looking for a Quality and Performance Lead to join our team at The Riverside Group. As a key member of our Asset Services department, you will be responsible for leading the approach to quality of service and data quality, ensuring the development and implementation of relevant technical standards, procedures, and guidance.
Your primary focus will be on driving the delivery of quality and performance across Asset Services, including developing and managing the Group's Compliance database. You will work closely with teams and stakeholders to deliver a high-quality service offer and develop, implement, and review the 'quality framework' to support the Group's safety standards.
The ideal candidate will have experience interpreting business requirements using various data sources and conducting analysis to provide meaningful intelligence. You will have qualifications or training in IT, Assurance, data analysis, performance, or technical qualifications in Gas/Elec or similar. Strong analytical skills and experience successfully developing, implementing, and monitoring strategies and SMART delivery plans are essential.
Salary: £51,526 per annum (rising to £56,949 after 12 months successful performance). Flexible working options available.
About Us
Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We value diversity and are committed to providing an inclusive environment for all our employees.
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