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Operations Support Manager

1 month ago

Glasgow, Glasgow City, United Kingdom TC Facilities Management Full time

About The Role

TC Facilities Management is seeking a skilled Operations Support Manager to oversee the effective management of facilities services at a busy Distribution Centre contract. This field-based role requires strategic leadership and effective management of a large janitorial team across soft services.

Key Responsibilities

  • Develop and implement robust plans to deliver cost and efficiency improvements while maintaining stringent health and safety and COSHH legislation.
  • Proactively communicate with site colleagues to ensure their understanding of customer needs and that they are well-informed on-site issues and developments.
  • Provide a high-quality, safe, and clean environment through effective management of colleague relations and colleague levels.
  • Ensure the delivery of key performance indicators (KPIs) through data analysis and understanding.
  • Manage onsite FM projects specific to the site service charter and service level agreement.
  • Provide a key interface between on-site clients and contracted service providers on a day-to-day basis.
  • Monitor and report service level agreements and KPIs internal and external.
  • Monitor supply partners' service delivery and customer interface on a day-to-day basis.
  • Manage all employee relations issues in accordance with company HR policies and in consultation with an HR representative.
  • Train and induct colleagues in their roles, standards expected, and company policies, procedures, and guidelines.
  • Ensure all colleagues are trained in and adhere to relevant Health, Safety, and COSHH policies and procedures.

About TC Facilities Management

TC Facilities Management is a leading provider of facilities management services. We are committed to delivering high-quality services that meet the needs of our clients.