HR Shared Services Director

4 weeks ago

London, Greater London, United Kingdom Initiate International Full time
Job Title: HR Shared Services Manager

Initiate International is seeking a highly skilled HR Shared Services Manager to join their team in London, England. As a key member of the HR function, you will be responsible for building and managing a high-performance HR shared services team to deliver efficient, high-quality HR services across the organization.

Key Responsibilities:
  • Develop and implement standardized HR processes and procedures to enhance consistency and efficiency.
  • Identify opportunities for process improvements and drive initiatives to optimize HR operations.
  • Provide overall governance on the full range of employee services within Shared Services.
  • Effectively manage change, ensuring teams are always change-ready.
  • Communicate the ongoing vision of service development and delivery against agreed outcomes such as SLAs, KPIs, and KRIs.
  • Establish and manage SLA's for business requests.
  • Oversee the effective delivery of HR services according to established SOPs and SLAs.
  • Ensure quality assurance on all HR processes, ensuring efficient and timely execution, and accurate data management.
  • Develop and implement HR technologies and system upgrades.
  • Manage the HR shared services budget, ensuring efficient use of resources.
Requirements:
  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • CIPD qualification is highly desirable.
  • Minimum of 5 years of experience in HR, with at least 2 years in a management or supervisory role.
  • Experience in a shared services environment is preferred.
  • Proven track record of implementing process improvements and managing HR projects.
  • Forward-thinking, anticipating future HR trends and challenges.
  • Understanding the broader business context and aligning HR services to organizational goals.
  • Process-oriented with a focus on streamlining and standardizing processes.
  • Proficient in using HR technologies and systems to improve service delivery.
  • Customer-centric approach, prioritizing internal customer needs and expectations.
  • In-depth knowledge of HR processes and best practices.
  • Decisiveness with a resourceful approach to overcoming challenges.
  • Strong leadership skills with proven experience in managing HR teams.
  • Collaborative, diplomatic, and influential with excellent verbal and written communication skills.
  • Strong organizational skills with a proactive approach to identifying and solving problems.

Initiate International is a dynamic organization that values innovation and excellence. If you are a motivated and experienced HR professional looking for a new challenge, please apply today.

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