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Customer Network Support Specialist
2 months ago
Fusion Ltd is a leading technology consultancy that delivers world-class services to its ever-growing client base. We're seeking talented individuals to join our team to deliver outstanding services and ensure a consistently high level of engagement with our customers.
Key ResponsibilitiesYou will have experience of supporting complex Cisco network architectures and security solutions. You'll work as part of a team of engineers to deliver support services into public sector organisations. You'll understand how to deliver outstanding customer service, managing customer incidents and service requests within defined SLAs and KPIs.
The client requires additional security checks to be carried out on you, so the successful individual must already hold or be eligible to hold a UK DV level clearance.
Requirements- CCNA minimum.
- DV Security clearance.
- 3 years + experience supporting Cisco networks and security solutions.
- Experience in a NOC or SOC environment, providing monitoring, management and SWIM services for Cisco networks and applications.
- A good understanding of the following Cisco solutions and applications: DNA-C, Prime Infrastructure, Umbrella and AnyConnect.
- A good understanding of products such as Catalyst, ISR/ASR, ASA/FTD and ISE.
- Excellent communicator, able to build and maintain effective relationships with both customers and peers.
- Excellent documentation skills, able to produce clear and accurate designs and documentation.
- Ability to deliver against deadlines and within client SLA's.
- Sick pay insurance
- Life insurance
- Private medical insurance
- Matched pension contribution to 8%
- Flexible working
- Gym membership
Why Forfusion Ltd?
You are looking for advancement and investment in you. You want to progress with clear milestones which are 100% within your control. When you're stuck, you have the humility to ask for help and feel no shame in doing so. You want to be trained, coached, mentored, challenged and stretched. You relish a different culture that affords you flexibility, sensible work/life integration and the chance to be an integral part of a winning team.
Simply follow the link to apply and we will be in touch shortly.
