Network Operations Centre Engineer
4 weeks ago
A fantastic opportunity has become available for a skilled Network Operations Centre Engineer to join our team within Commercial Group. As a Helpdesk Support Specialist, you will be the first point of contact for customers raising support tickets, mainly via telephone or email. You will be responsible for monitoring and responding to tickets in the unassigned queue of our Helpdesk system within the Service Level Agreements.
- Provide 1st / 2nd Line support to clients via phone, email and remote sessions as part of a shift rotation.
- Maintain 1st line support tickets correctly and keep the customer updated with progress every day.
- Monitor 1st line support ticket queue ensuring incidents are actioned before SLA.
- Flag high priority / urgent issues to the 1st Line Team Leader.
- Perform proactive maintenance using our in-house monitoring system.
- Follow IT procedures e.g. ITIL and strictly comply with our policies.
Proven experience of supporting existing desktop/server infrastructures and must have experience of working in a busy helpdesk environment. Fault analysis, management and prioritisation skills are required to ensure all issues are resolved based on criticality for all our customers as well as meeting the contracted SLA.
We offer a competitive salary, an annual bonus scheme of £3,000, paid quarterly upon successful achievement of KPIs, hybrid working structure with the flexibility to work from home for part of the week, a generous holiday allowance of 25 days plus bank holidays, which increases with length of service, an enhanced family leave package to support you and your growing family, life insurance that offers a payment equivalent to four times your annual salary, access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy, and other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more.
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Cheltenham, Gloucestershire, United Kingdom St Paul's Primary Care Network Full timeJob SummarySt Paul's Primary Care Network is seeking an experienced Clinical Pharmacist to join their team. As a Clinical Pharmacist in Primary Care Network, you will work across four practices in St Paul's Medical Centre, Cheltenham, providing patient-centred consultations and medication reviews.Main ResponsibilitiesUndertake face-to-face and...
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Clinical Pharmacist in Primary Care Network
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom St Paul's Primary Care Network Full timeJob Summary St Pauls Primary Care Network invites applications for a part-time Clinical Pharmacist to join their team. The successful candidate will work across four practices located within St Pauls Medical Centre in Cheltenham, Gloucestershire. As a Clinical Pharmacist, you will be part of the Pharmacy Team, working closely with GPs, existing...
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Clinical Pharmacist in Primary Care Network
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom St Paul's Primary Care Network Full timeJob SummarySt Paul's Primary Care Network is seeking an experienced Clinical Pharmacist to join their team. As a Clinical Pharmacist, you will work across four practices within St Paul's Medical Centre, Cheltenham, ensuring that medicines management processes are optimized to achieve highly effective, safe, and patient-centered prescribing.Main...
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Operations Director
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom Halfords Full timeWe're seeking an Operations Director to lead Centre Excellence at Halfords, Cheltenham, Swindon Road. This is an exciting opportunity to drive the centre's success and be part of our flagship centre's journey.Our centre is a state-of-the-art facility that provides a first-class customer experience and a great working environment. As Operations Director,...
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Cheltenham, Gloucestershire, United Kingdom St Paul's Primary Care Network Full timeJob SummarySt Paul's Primary Care Network is seeking an experienced Clinical Pharmacist to join our team. As a Clinical Pharmacist in Primary Care Network, you will work across four practices in St Paul's Medical Centre, Cheltenham, providing medicines management services and supporting the Pharmacy Team.Main ResponsibilitiesProvide face-to-face and virtual...
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Clinical Pharmacist in Primary Care Network
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom St Paul's Primary Care Network Full timeJob SummarySt Paul's Primary Care Network is seeking an experienced Clinical Pharmacist to join their team. As a Clinical Pharmacist, you will work across four practices in St Paul's Medical Centre, Cheltenham, providing patient-centered care and optimizing medicines management processes.Main ResponsibilitiesUndertake face-to-face and telephone-based patient...
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Senior Network Architect
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Hamilton Barnes Associates Limited Full timeWe are seeking a highly skilled and motivated Senior Network Architect to join our client's dynamic team. The ideal candidate will possess a robust background in core networking, with specific expertise in BNG, Radius, and retail ISP networks.This is a hands-on role, requiring proficiency in network design, testing, configuration, and support. A passion for...
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IT Infrastructure and Network Specialist
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Cheltenham, Gloucestershire, United Kingdom Datasource Recruitment Full time £45,000 - £55,000Infrastructure Engineer RoleThis is a permanent position based full time on site in central Cheltenham. Our client works on Defence and Government projects and are looking for an experienced Infrastructure Engineer to join their team and make a real impact in the business by coaching and mentoring junior members of the team.They require an excellent...
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Contact Centre Advisor
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Vistry Group Full timeAbout the RoleWe are seeking an experienced Contact Centre Operative to join our team at Vistry Group. As a Contact Centre Operative, you will be responsible for responding to customer enquiries and providing excellent customer service.Key ResponsibilitiesRespond to customer enquiries in a timely and efficient mannerUtilise your communication skills to build...
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Reintegration Centre Manager
3 weeks ago
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Telecoms Network Maintenance Specialist
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom M Group Services Limited TA Magdalene Limited Full timeJob Opportunity: Telecoms Field EngineerWe are seeking a skilled Telecoms Field Engineer to join our team in the UK. As a Telecoms Field Engineer, you will be responsible for the successful delivery of various projects and maintenance on our customers' networks.Key Responsibilities:Deliver projects and maintenance on our customers' networksWork...
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Centre Manager
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Halfords Full timeCentre Manager OpportunityWe're seeking a Centre Manager to drive the success of our flagship centre in Cheltenham, Swindon Road. As a key member of our team, you'll lead a team of 11 skilled technicians and customer service advisors to deliver exceptional customer experiences.Key Responsibilities:Lead the day-to-day operations of the centre, maximising...
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Fibre Network Traffic Coordinator
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Cheltenham, Gloucestershire, United Kingdom Fibre Networking Solutions Full timeJob SummaryThis is a fantastic opportunity for a qualified traffic management operative to join Fibre Networking Solutions Ltd as a key member of our team. Our company has partnered with leading fibre ISPs to deliver best-in-class technology and seamless network experiences.About the RoleWe are seeking a highly skilled and experienced traffic management...
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Cheltenham, Gloucestershire, United Kingdom NexGen Associates Full timeIT Infrastructure and Network Engineer OpportunityWe are working with NexGen Associates, a leading provider of technical solutions to the Defence, National Security, and Commercial sectors. This is an exciting opportunity to join a business during a growth stage with huge potential to be a key individual in the future development.Key Responsibilities:Provide...
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Clinical Pharmacist in Primary Care Role
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom St Paul's Primary Care Network Full timeJob SummarySt Paul's Primary Care Network is seeking a part-time Clinical Pharmacist to work across four practices in Cheltenham, Gloucestershire. The successful candidate will join a Pharmacy Team supported by GPs, Clinical Pharmacists, and the wider clinical team.Main ResponsibilitiesProvide face-to-face and virtual patient-centred consultations and...
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Senior Data Center Network Architect
4 days ago
Cheltenham, Gloucestershire, United Kingdom Datasource Full timeDatasource Seeks a Seasoned Data Center Network ArchitectWe are looking for an experienced and skilled Data Center Network Architect to join our team at Datasource. As a key member of our infrastructure team, you will be responsible for designing and implementing comprehensive data center network architecture blueprints and roadmaps that meet our clients'...
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National Security Expert
3 weeks ago
Cheltenham, Gloucestershire, United Kingdom NCC Group Full timeRole Purpose:NCC Group is a leading provider of information assurance and cyber security services. We are seeking a highly skilled professional to join our team as a National Security Expert.The successful candidate will have experience in the National Security sector and a high-level security clearance. They will work on pioneering projects at the forefront...
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Service Operations Manager
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Cheltenham, Gloucestershire, United Kingdom Protyre Autocare Full timeProtyre Autocare is seeking a commercially focused Service Supervisor/Assistant Centre Manager to join our growing team. We offer superb training and development opportunities.As the Assistant Manager, you will be responsible for assisting with the delivery of company business objectives through effective management and co-ordination of the Centre.Main...
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Lead DevOps Engineer
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Cheltenham, Gloucestershire, United Kingdom Northrop Grumman Full timeTransforming Client SystemsNorthrop Grumman is seeking a skilled Lead DevOps Engineer to join our team. As a critical member of our delivery teams, you will design, build, and maintain mission-critical systems using Infrastructure as Code and automation tooling.Your Responsibilities:Collaborate with stakeholders to design and deploy complex systemsAdminister...
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Service Operations Coordinator
4 weeks ago
Cheltenham, Gloucestershire, United Kingdom Protyre Autocare Full timeService Supervisor/Assistant Centre ManagerWe are seeking a commercially focused Service Supervisor/Assistant Centre Manager to join our team at Protyre Autocare. As a key member of our team, you will be responsible for assisting with the delivery of company business objectives through effective management and coordination of the centre.Key...