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F&B Operations Manager
2 months ago
We are seeking a highly skilled and flexible F&B Supervisor to join our team at the London Croydon Aerodrome Hotel, Signature Collection Hotel by Best Western.
About the Role
The F&B Supervisor will be responsible for ensuring that our guests receive exceptional service and that all aspects of the food and beverage operation are maintained and presented to the highest possible standard.
Key Responsibilities
- Work multi-functionally across the entire hotel operation as and when the business requires, including Reception, Conference & Events, Restaurant and Bar and Housekeeping.
- Ensure that all food and beverage outlets are maintained to the highest standards of cleanliness and presentation.
- Manage and maintain accurate records of sales, inventory, and customer feedback.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with the hotel's management team to achieve business objectives and improve operational efficiency.
Requirements
- Proven experience of working in a customer-facing role, such as F&B and meeting & events, ideally gained within the hospitality sector.
- Excellent level of numeracy and literacy skills.
- Excellent oral and written communication skills.
- Excellent problem-solving skills and attention to detail, with the ability to work under pressure.
- Strong organisation and planning skills, with the ability to prioritise appropriately.
- Fully flexible with working hours/shifts.
- Possess a can-do attitude.
- Good understanding of the English language.
About Us
The London Croydon Aerodrome Hotel, part of the Signature Collection Hotel by Best Western, is a premier destination for business travellers and families alike. Our hotel offers 110 bedrooms, including family bedrooms, a stylish wedding venue for up to 130 guests, and 5 meeting rooms for up to 170 delegates.
We provide great value, premium accommodation just outside London, making us an ideal choice for those looking to explore the capital's top attractions, such as Buckingham Palace and the London Eye.
