Renewable Energy Expert
5 days ago
Estimated salary: £25,000 - £35,000 per annum.
We are looking for a skilled and enthusiastic individual to join our team as a Solar Customer Support Specialist. As a key member of our customer support team, you will play a vital role in ensuring that customers have an exceptional experience with our solar panel installations.
The successful candidate will be responsible for generating handover documents, booking installations, and collaborating with teams to ensure a smooth experience for customers. You will need to have strong organisational skills, a love of dynamic environments, exceptional communication, a solution-focused approach, empathy, and a love of taking on new tasks.
In return for your hard work, we offer a competitive salary, opportunities for career development, and a unique culture that values autonomy and teamwork. If you are a motivated and dedicated individual who is passionate about renewable energy, we would love to hear from you.
About the Role
- Provide exceptional customer service and support to customers who have purchased solar panels from us.
- Collaborate with our installation team to ensure seamless handovers and high-quality customer experiences.
- Develop and maintain relationships with internal stakeholders to drive business growth and improve customer satisfaction.
Requirements
- 2+ years of experience in customer-facing roles, preferably in the renewable energy sector.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Strong problem-solving skills and attention to detail, with the ability to think critically and creatively.
Benefits
- Competitive salary and benefits package.
- Opportunities for career development and professional growth.
- Collaborative and dynamic work environment that values autonomy and teamwork.
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