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Low Carbon Team Lead

1 month ago

Coventry, Coventry, United Kingdom Octopus Energy Full time
Drive the Renewable Energy Revolution

We're a mission-driven organisation on a quest to accelerate the global transition to low-carbon technology. As a Low Carbon Team Lead, you'll play a pivotal role in spearheading our customer service initiatives and fostering exceptional relationships with our Solar customers.

Key Responsibilities:
  • Lead a team of Customer Service Support Specialists, mentoring and coaching them to deliver outstanding results.
  • Develop and implement effective strategies to drive exceptional customer experiences and satisfaction.
  • Collaborate closely with our regional field teams to ensure seamless support and problem-solving.
  • Stay solution-focused, identifying innovative ways to overcome challenges and drive continuous improvement.
  • Share knowledge and expertise with customer support teams to empower them in delivering informed and empathetic conversations.
What We're Looking For:
  • A transformational leader with a relentless focus on customer-centricity.
  • An exceptional communicator who can build strong relationships and influence stakeholders.
  • A results-driven individual with a 'can-do' attitude and a passion for driving excellence.
  • A proactive problem-solver with excellent analytical skills and attention to detail.
  • A team player with a growth mindset, always seeking opportunities to learn and grow.
Why Join Us?
  • Pioneer a new era in renewable energy, making a tangible impact on the environment.
  • Enjoy a unique culture that values autonomy, collaboration, and innovation.
  • Participate in share options and a comprehensive rewards package that reflects your hard work and dedication.
  • Dive into a fast-paced environment where no two days are the same, and every challenge is an opportunity to shine.