Hardware and Software Technician

6 days ago


Poole, Poole, United Kingdom Durateam Environmental Full time
Job Description

Durateam Environmental seeks an IT Support Engineer to provide comprehensive technical support, assist users with day-to-day queries, and participate in IT projects. This role offers a unique opportunity to expand your knowledge across various IT domains within our organization. You will serve as the primary point of contact for IT hardware and software support, manage firewall configurations, and ensure their effective operation.

Key Responsibilities:
  • Serve as the primary point of contact for IT hardware and software support.
  • Manage and maintain firewall configurations to ensure optimal performance.
  • Provide technical support for laptops, including Mac devices.
  • Administer and manage user accounts and MS Office 365 profiles.
  • Diagnose and resolve complex issues using systematic troubleshooting skills.
  • Perform daily system checks to maintain optimal system performance.
  • Resolve issues in a timely manner based on priorities.
  • Create user guides and documentation to facilitate efficient support.

Requirements:
  • Minimum of 2 years of IT support experience.
  • Previous experience in supporting on-site hardware and software.
  • Firewall management expertise.
  • Familiarity with OneDrive, Egnyte, or similar platforms.
  • Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.

Salary and Benefits:
  • A competitive salary package of approximately $78,000 per annum.
  • On-site parking facilities.
  • Private medical insurance.


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