Technical Assistance Provider

1 week ago


Poole, Poole, United Kingdom Durateam Environmental Full time
Job Title: Technical Assistance Provider

We are seeking an experienced Technical Assistance Provider to join our team at Durateam Environmental.

About the Job:

The successful candidate will be responsible for providing technical support for our hardware and software systems, ensuring optimal performance and resolving any issues that may arise. This role involves on-site attendance to deliver user IT support, assisting users with day-to-day queries, and actively participating in IT projects.

Responsibilities:

  • Be the primary point of contact for IT hardware and software support.
  • Ensure effective firewall configuration and operation.
  • Provide technical assistance for laptops, including Mac devices.
  • Manage user accounts and MS Office 365 profiles.
  • Use systematic troubleshooting skills to diagnose and resolve IT issues.
  • Maintain optimal system performance through daily checks.
  • Resolve complex problems and issues in a timely manner based on priorities.
  • Create user guides and documentation.
  • Assist on-site and remote users with their IT needs.
  • Maintain networks and hardware resources.

Qualifications:

  • Minimum of 2 years of IT support experience.
  • Previous experience in supporting on-site hardware and software.
  • Firewall management expertise.
  • Familiarity with OneDrive, Egnyte, or similar platforms.
  • Proficient in troubleshooting techniques.
  • Knowledge of Mac devices and support.
  • Experience with user account management and MS Office 365 profiles.
  • Ability to create user guides and documentation.
  • Understanding of network monitoring and hardware resource maintenance.

Benefits:

  • $60,000 - $75,000 per year salary range.
  • On-site parking.
  • Private medical insurance.

About Us:

Durateam Environmental is a leading provider of environmental services. Our company values innovation, teamwork, and customer satisfaction. We offer a dynamic work environment and opportunities for career growth.



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