Technical IT Support Specialist
1 day ago
We are seeking an experienced Technical IT Support Specialist to join our team at Durateam Environmental. In this role, you will provide technical support for a range of software and hardware systems, working closely with our staff to resolve IT issues and improve overall system performance.
Job SummaryThe Technical IT Support Specialist will be responsible for delivering on-site technical support to users, troubleshooting and resolving complex IT issues, and maintaining optimal performance of our computer systems. If you have a strong background in IT support and excellent problem-solving skills, we encourage you to apply for this exciting opportunity.
About the RoleIn this role, you will:
- Serve as the primary point of contact for IT hardware and software support, providing expert advice and assistance to users.
- Manage firewall configurations to ensure effective operation and maintain secure network access.
- Support laptops, including Mac devices, and perform daily system checks to maintain optimal performance.
- Administer and manage user accounts and MS Office 365 profiles, ensuring seamless access to essential tools and applications.
- Diagnose and resolve complex IT issues using systematic troubleshooting techniques, prioritizing tasks based on urgency and impact.
- Create user guides and documentation to facilitate knowledge sharing and efficient support processes.
- Assist both on-site and remote users with their IT needs, providing prompt and effective resolution to technical queries.
To succeed in this role, you should have:
- A minimum of 2 years of experience in IT support, preferably in a similar environment.
- Proven expertise in supporting on-site hardware and software systems, including firewalls and network infrastructure.
- Familiarity with OneDrive, Egnyte, or similar platforms, and proficiency in diagnosing and resolving IT issues using systematic troubleshooting techniques.
- Knowledge of Mac devices and support, as well as experience with user account management and MS Office 365 profiles.
- Strong communication and interpersonal skills, with the ability to create user guides and documentation.
- An understanding of network monitoring and hardware resource maintenance, with a focus on optimizing system performance.
We offer a competitive salary package, including on-site parking and private medical insurance, to attract and retain top talent. If you are passionate about delivering exceptional IT support and contributing to the success of our team, please submit your application today.
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