Technical Support Specialist

4 weeks ago


Poole, Poole, United Kingdom The ITP Full time
Company Overview

We are a dynamic and employee-owned business with 33 years of experience in IT and communications services. Our diverse team comprises staff with over two decades of expertise and fresh perspectives, making us a great place to work and develop your career.

Salary and Benefits

The successful candidate will receive a competitive salary of £15,000 per annum rising to £16,000 after a 6-month probationary period, plus the opportunity for profit share and annual bonuses. In addition, we offer a range of benefits including 25 days' holiday, pension scheme, health and wellness platforms, and employee rewards.

Job Description

We are seeking an IT Support Apprentice to join our team in Poole, Dorset. The role will involve providing exceptional customer service, receiving and logging calls, gathering information, and troubleshooting basic network and PC issues. You will have the opportunity to develop new skills, learn from experienced colleagues, and progress your career in a fast-paced environment.

Required Skills and Qualifications

To be successful in this role, you should have excellent communication skills, be self-motivated, and enjoy working as part of a team. You should also have some knowledge of Microsoft-based operating systems and applications, and be willing to adapt and learn new skills.

Benefits of Working with Us

In addition to a competitive salary and benefits package, we offer a range of personal development opportunities, including industry-recognised certifications, allocated learning time, and mentorship programs. We are committed to supporting our employees in their careers and helping them achieve their full potential.



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