IT Support Specialist
1 month ago
At Durateam Environmental, we are currently seeking an IT Support Engineer to join our team. This role offers a unique opportunity to expand your knowledge across various IT domains within our organization.
This position involves providing technical support on a range of software, assisting users with day-to-day queries, and actively participating in IT projects. As an IT Support Engineer, you will be the on-site first point of contact for IT hardware and software support, manage firewall configurations, and ensure their effective operation.
Key Responsibilities:
- Serve as the primary point of contact for IT hardware and software support.
- Manage and maintain firewall configurations to ensure optimal performance.
- Provide technical support for laptops, including Mac devices.
- Administer and manage user accounts and MS Office 365 profiles.
- Diagnose and resolve complex issues using systematic troubleshooting skills.
- Perform daily system checks to maintain optimal system performance.
- Resolve issues in a timely manner based on priorities.
- Create user guides and documentation to facilitate efficient support.
- Assist both on-site and remote users with their IT needs.
Requirements:
- Minimum of 2 years of IT support experience.
- Previous experience in supporting on-site hardware and software.
- Firewall management expertise.
- Familiarity with OneDrive, Egnyte, or similar platforms.
- Proficient in diagnosing and resolving IT issues using systematic troubleshooting techniques.
- Knowledge of Mac devices and support.
- Experience with user account management and MS Office 365 profiles.
- Ability to create user guides and documentation.
Benefits:
- A competitive salary ranging from $65,000 to $85,000 per annum.
- On-site parking facilities.
- Private medical insurance.
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