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Salisbury, Wiltshire, United Kingdom Nucleus Financial Full timeAbout the RoleNucleus Financial is seeking a Customer Service Executive to join our Customer Service Centre on a permanent basis. This varied role will be part of our critical front-line team, responsible for handling eComms and phone calls from advisers and customers on our pension products.You will work as part of a tight-knit department to be the primary...
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Salisbury, Wiltshire, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly skilled Customer Service Executive to join our dynamic Customer Service Centre on a permanent basis. This exciting role will be part of our critical front-line team, responsible for handling eComms and phone calls from advisers and customers on our pension products.You'll work closely with our Operations team to provide...
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Customer Service Representative
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Salisbury, Wiltshire, United Kingdom Nucleus Financial Full timeAbout the RoleWe're seeking a highly skilled Customer Service Executive to join our dynamic Customer Service Centre on a permanent basis. This exciting role will be part of our critical front-line team, responsible for handling eComms and phone calls from advisers and customers on our pension products.You'll work closely with our Operations team to provide...
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Customer Service Representative
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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our dynamic Customer Service Centre on a permanent basis. This varied role will be part of our critical front-line team, responsible for handling customer inquiries and providing exceptional service to our clients.
You will work closely with our Operations team to be the primary point of contact for customer service, taking the opportunity to showcase our first-class service and give our customers a positive experience. This role will also give you the opportunity to interact with and build relationships with other departments throughout Nucleus.
Utilising our systems and information, as well as working with our Operational administration and Distribution teams, will be key in this role as we continue to provide an accurate, efficient and well-structured service. We will ensure you have the training and support to enable you to do your best work.
Key Responsibilities- Represent Nucleus in a professional manner and handle all customer inquiries to the highest standard
- Develop good working relationships and rapport with customers, colleagues and external third parties
- Build and maintain relationships with other internal departments, understanding the value that each team brings towards our shared goals
- Identify how our Distribution colleagues can support and deliver resolutions to customer queries that are the best outcome for all parties concerned
- Provide great customer service, demonstrating empathy and understanding whilst still considering our regulatory requirements and ensuring any actions are identified and appropriately raised
- Go the extra mile; be an advocate for the customers
- Use clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately
- Liaise with our stakeholders and colleagues to support identified training and education opportunities
- Accurately update our call tagging software to reflect the nature and type of customer inquiry
- Work efficiently in an organised manner
- Highlight and share process improvement ideas with your colleagues and manager
We are looking for a skilled and experienced Customer Service Representative who is passionate about delivering exceptional customer service. You will be a problem-solver who uses your initiative and analytical skills to identify the best course of action, going the extra mile to ensure you deliver a positive result.
You will enjoy working within a fast-paced environment that gives you the opportunity to use your organisational and time management skills to multi-task within set deadlines. You will be a professional with a positive outlook, taking great pride in your ability to articulate complex information in a friendly and easily understandable way, both through conversation and written communication.
You will enjoy working as part of a diverse and supportive team, collaborating with your colleagues to share ideas and knowledge and suggest process improvements.
About NucleusNucleus is a leading provider of retirement-focused financial services. Our purpose is to help make retirement more rewarding, with a vision to build the best retirement-focused platform in the UK. We are a service-obsessed organisation that believes in empowering our employees to make a real difference in the lives of our customers.
We offer a generous blend of benefits for the things that really matter to our people, including pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.
