Customer Service Representative

4 weeks ago


Salisbury, Wiltshire, United Kingdom Juice Recruitment Ltd Full time
Customer Service Representative

We are seeking a highly motivated and organized Customer Service Representative to join our team at Juice Recruitment Ltd. As a key member of our team, you will be responsible for providing exceptional support to our clients and colleagues.

Key Responsibilities:
  • Ensure all application processes are accurate and complete, meeting daily deadlines
  • Communicate with clients and colleagues via telephone and email, keeping them updated on cases and answering any queries
  • Build strong relationships with clients and colleagues, providing a high level of customer service
  • Liaise with relevant parties to chase outstanding documentation, such as banks and building societies
  • Complete all administrative tasks in a timely manner, including email correspondence
Requirements:
  • Experience in customer-facing roles, with a proven ability to provide great customer service
  • A professional and confident communicator, able to talk to a variety of people over the phone
  • A fast learner, able to pick up new systems quickly
  • Good accuracy and attention to detail
  • Ability to work under pressure and meet multiple deadlines
What We Offer:
  • Competitive salary
  • Hybrid working arrangements
  • Regular performance-based reviews, with the opportunity to boost salary
  • 34 days annual leave, plus the opportunity to buy or sell additional days
  • Gym membership
  • Generous pension
  • Bonus for employees
  • Discounts on season tickets for train travel


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